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This article answers frequently asked questions about the  registration  process, subscription options, and training formats for  AppDynamics University , our learning platform.   For FAQs about self-service University subscription management capabilities for Company Administrators, click here. FAQs What’s the difference between Standard, Premium, and Enterprise University subscriptions? How do I purchase a Premium or Enterprise University subscription for myself or my team? How do I register for AppDynamics University? How do I log in to AppDynamics University? How can I reset my password if I forgot it? How can I tell whether my University subscription is Standard or Premium? What if I have an issue accessing University?   What’s the difference between Standard, Premium, and Enterprise University subscriptions? Standard University subscription   - This is included with your AppDynamics paid license and gives your organization access to self-paced courses for up to 20 active users every calendar month. Premium University subscription  - This offering provides one named user unlimited access to virtual instructor-led courses (ILT) on the public schedule at learn.appdynamics.com, along with all self-paced courses, hands-on labs, instructor office hours, and two certification exam attempts. Enterprise University   subscription  - For training users at scale. This subscription provides unlimited access to all self-paced courses an unlimited number of users. It also includes 50 Premium University subscriptions. This information can also be found here.    Training units  are no longer available for purchase. Customers who retain unspent training units (TUs) can still redeem them. If you have questions about how to spend your existing TU balance, please email  education@appdynamics.com .   How do I purchase a Premium or Enterprise University subscription for myself or my team? If you would like to purchase a Premium University subscription, contact your AppDynamics Account Manager. As mentioned above, the Standard University subscription is already  included with your AppDynamics paid account.   How do I register for AppDynamics University? Once your organization has purchased a University subscription for your team,  your company’s point of contact will receive a confirmation email with instructions on how to assign team members to your AppDynamics account and University subscription. Standard and Enterprise University subscription - By default, you will have Standard University or Enterprise University access (the latter only if your organization has purchased Enterprise University) with your AppDynamics account. Simply access AppDynamics University via single sign-on.  Note: Please contact your Company Administrator if you need an AppDynamics account.  More information on user management can be found here.  Premium University subscription - Company Administrators directly grant Premium University subscriptions to users. Once assigned, you will receive a welcome email to begin  accessing premium content on  AppDynamics University .   More information on voucher management for purchased University subscriptions can be found here.    How do I log in to AppDynamics University? You can log in to AppDynamics University at https://education.appdynamics.com/ using single sign-on with your AppDynamics account.     How can I reset my password if I forgot it? On the www.appdynamics.com login screen, click the “Reset Password” link and follow the instructions to reset your password.   How can I tell whether my University subscription is Standard, Premium, or Enterprise? You can check your University subscription access in  My Profile  under the Assigned Resources section.    Look for your University Subscription under Personal Summary, Assigned Resources   What if I have an issue accessing University? Please contact education@appdynamics.com if you encounter any issues with accessing your University subscription.   Please include as much detail as possible so we can resolve your issue as quickly as possible. ... View more

AppDynamics University launched a new experience for learners and a more streamlined experience for managing University vouchers.    Beginning on June 15, 2020, you can expect: Improved subscription experience with a new platform at AppDynamics University Self-service University subscription management available for Company Admins via the Accounts resources page   Check out our FAQ article for more information!   Tell us what you think! S hare your questions and comments, below. ... View more

As a Company Administrator, how can I manage my University resources?   As the Company Administrator for your organization, would you like to know what AppDynamics University products your company holds?  Or how many Premium seats are being used and who those seats are assigned to? Learn how you will be able to manage your AppDynamics University subscriptions on accounts.appdynamics.com starting June 2020!   Table of Contents Who can assign users to a voucher? Can I assign another user in my organization to manage the vouchers? How do I view or assign users to my Premium University subscription? How do I add a new user to User Management? What does the user's status mean? How do I view or assign users to my Standard and/or Enterprise University subscriptions? What about Exam Vouchers, Workshop Vouchers, or Private Training days? How do I remove a user from a voucher? How can I view the University subscriptions I’m assigned to if I’m not a Company Admin? How do I get more support regarding my AppDynamics University vouchers?   Who can assign users to a voucher? Only users with the Company Administrator role have the ability to allocate user accounts and view and assign Premium University subscription vouchers. If your company has a Standard or Enterprise subscription, all registered users in your company account will have access to their subscription when logging into University .  Expired University resources will be displayed in grayed-out text and unassignable.   Can I assign another user in my organization to manage the vouchers? Yes, Company Admins can assign another user as a Company Admin if needed. Follow the steps outlined under How do I edit users in my account in our Knowledge Base article on How do I manage accounts.appdynamics.com users as an Admin?.    How do I view or assign users to my Premium University subscription? View who is utilizing your Premium University subscription(s) by following the steps below:  Navigate to accounts.appdynamics.com/resources. Under the University section, Company Admins can see which AppDynamics University products are available to their organization. Click on the link of utilized seats under the Voucher Code to assign users and see who has already been assigned to the Premium University subscription. Click the seats activated link under the Voucher Code to manage users for your Premium University subscription Assign users to a Premium University subscription by following the steps shown below: Click the Assign Users" button, add the new user's email in the popup field, then click Save After clicking Save, each new user will receive a Welcome email on how to get started with AppDynamics University .   How do I add a new user to User Management?  Follow the instructions outlined under How do I add users to my company account?   What does the users’ status mean?  At this time, the user status displayed for assigned Premium University matches the user’s status reflected in the User Management page and is not specific to University.  If the status shows a “Pending” state, this means the user has not completed their account and logged in.   How do I view or assign users to my Standard and/or Enterprise University subscriptions? Standard and Enterprise University are automatically assigned to users of your organization. Users can simply log in to their account at   AppDynamics University to access the courses included with their subscription.   Note: Users need to be associated with your company account before they can be granted University access. Check Accounts -> User Management to verify users' association with your company account. If this is a new concept for you, see How do I find users in my company account?  To get usage information for your Standard and Enterprise subscriptions, please reach out to education@appdynamics.com. We’re planning to make this information available for customers soon!   What about Exam Vouchers, Workshop Vouchers, or Private Training days?   All purchased University resources will be displayed in accounts.appdynamics.com/resources. Exam Vouchers, Workshop Vouchers, and Private Training days cannot be displayed at this time.  Exam Vouchers are redeemed at the time of exam registration. More information on AppDynamics Certifications can be found on our AppDynamics Certifications Page. Workshop Vouchers are redeemed at the time of scheduling a session after filling out this form. Private Training days can be requested via this form.   — Watch this space for updates! —   How do I remove a user from a voucher?  For Premium University subscriptions, please contact Education to remove or re-assign a user for you.   For Standard and Enterprise subscriptions, a Company Admin will need to disable the user from their account if they're no longer with the company. More information can be found here.   How do I view the University subscriptions I’m assigned to if I’m not a Company Admin? You can check your University subscription access in My Profile under the Assigned Resources section. All AppDynamics customers have access to a Standard University subscription. You can access your subscription by signing into University .   If you’re looking for access to a Premium University subscription, contact your AppDynamics Company Admin to gain access. Look for your University Premium Subscription under Personal Summary, Assigned Resources   How do I get more support regarding my AppDynamics University Vouchers? As shown in the screenshot below, click on Contact University team to submit an inquiry form that connects you to our operations team. You can also contact education@appdynamics.com directly if you have additional questions about your subscriptions. Click the kebab menu on the top right to contact the University Team Tell us what  you think! S hare your questions and comments, below. Updated 6/15/2020 ... View more

Access AppDynamics' Premium University catalog during the COVID-19 pandemic   AppDynamics recognizes that you may need to rely, now more than ever, on the health of your digital business.  In response to potential challenges your teams may be facing with scaling and meeting increased application demands during these unprecedented times, AppDynamics Education aims to equip you with resources to help ensure the health of your applications.    We're providing free Premium University access for all customers until May 31, 2020 as part of the short-term initiatives that AppDynamics has put in place to assist our Partners and Customers to try and reduce the impact of COVID-19 pandemic.     FAQs What’s included in the Premium University trial offer?  How can I get free access to Premium University?  What if I already have active Premium University subscription(s)?  Do existing customers need to activate their Standard University subscriptions first?    Who can I contact for questions or concerns?   What’s included in the Premium University trial offer? This trial offering provides the following benefits: Access to premium e-learning library Access to Virtual Instructor-Led classes 32 hours of access to self-paced training labs each month   To meet the increased demand, we are adding more Instructor-led class dates to our schedule. Please visit learn.appdynamics.com/browse to browse our catalog.      How can I get free access to Premium University? Please submit the form on http://learn.appdynamics.com/assist to receive directions on accessing free Premium University.    What if I already have active Premium University subscription(s)? Customers with currently active Premium University subscriptions will automatically receive a 60-day extension on their current subscription(s).  No action is required of you to receive this benefit.   Do existing customers need to activate their Standard University subscriptions first?   You don’t need to activate your company’s Standard University subscription first in order to request access for the trial Premium University.     If you do have an active Standard University subscription, you’ll still need to submit the form on http://learn.appdynamics.com/assist to receive free Premium University access.   Who can I contact for questions or concerns?  Please reach out to education@appdynamics.com if you have any questions or need support with your subscription.     Visit our COVID-19 response page for more resources on how to support application performance and your business continuity. ... View more