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This article answers frequently asked questions about the  registration  process, subscription options, and training formats for  AppDynamics University , our learning platform.   For FAQs about self-service University subscription management capabilities for Company Administrators, click here. FAQs What’s the difference between Standard, Premium, and Enterprise University subscriptions? How do I purchase a Premium or Enterprise University subscription for myself or my team? How do I register for AppDynamics University? How do I log in to AppDynamics University? How can I reset my password if I forgot it? How can I tell whether my University subscription is Standard, Premium, or Enterprise? What if I have an issue accessing University?   What’s the difference between Standard, Premium, and Enterprise University subscriptions? Standard University subscription   - This is included with your AppDynamics paid license and gives your organization access to self-paced courses for up to 20 active users every calendar month. Premium University subscription  - This offering provides one named user unlimited access to virtual instructor-led courses (ILT) on the public schedule at learn.appdynamics.com, along with all self-paced courses, hands-on labs, instructor office hours, and two certification exam attempts. Enterprise University   subscription  - For training users at scale. This subscription provides unlimited access to all self-paced courses an unlimited number of users. It also includes 50 Premium University subscriptions. This information can also be found here.    Training units  are no longer available for purchase. Customers who retain unspent training units (TUs) can still redeem them. If you have questions about how to spend your existing TU balance, please email  education@appdynamics.com .   How do I purchase a Premium or Enterprise University subscription for myself or my team? If you would like to purchase a Premium University subscription, contact your AppDynamics Account Manager. As mentioned above, the Standard University subscription is already  included with your AppDynamics paid account.   How do I register for AppDynamics University? Once your organization has purchased a University subscription for your team,  your company’s point of contact will receive a confirmation email with instructions on how to assign team members to your AppDynamics account and University subscription. Standard and Enterprise University subscription - By default, you will have Standard University or Enterprise University access (the latter only if your organization has purchased Enterprise University) with your AppDynamics account. Simply access AppDynamics University via single sign-on.  Note: Please contact your Company Administrator if you need an AppDynamics account.  More information on user management can be found here.  Premium University subscription - Company Administrators directly grant Premium University subscriptions to users. Once assigned, you will receive a welcome email to begin  accessing premium content on  AppDynamics University .   More information on voucher management for purchased University subscriptions can be found here.    How do I log in to AppDynamics University? You can log in to AppDynamics University at https://education.appdynamics.com/ using single sign-on with your AppDynamics account.     Once you have logged in, be sure to set your preferred time zone and date format.  See How to update your time zone in AppDynamics University.    How can I reset my password if I forgot it? On the www.appdynamics.com login screen, click the “Reset Password” link and follow the instructions to reset your password.   How can I tell whether my University subscription is Standard, Premium, or Enterprise? You can check your University subscription access in  My Profile  under the Assigned Resources section.    Look for your University Subscription under Personal Summary, Assigned Resources   What if I have an issue accessing University? Please contact education@appdynamics.com if you encounter any issues with accessing your University subscription.   Please include as much detail as possible so we can resolve your issue as quickly as possible.   Tell us what you think! Share your questions and comments, below. Updated 7/17/2020 ... View more

The AppDynamics University platform's time zone, by default, is Pacific Time.  To set your own platform time zone and date format, follow the steps below.    Sign in to AppDynamics University. From your dashboard, click My University Profile. Access "My University Profile" from your dashboard When your profile displays, click to expand the Preferences section and then select your local time zone from the Time Zone dropdown menu.  You can also choose your preferred date format in the Format dropdown menu.   Select your local time zone and date format, then click SAVE CHANGES   Note: This information is also included in our Quick Start Video , which provides a quick tour of AppDynamics University and covers how to learn how to enroll in courses, topics, and learning plans. If you’re new to the University platform, be sure to check it out!    Tell us what  you think! S hare your questions and comments, below. ... View more

This article answers frequently asked questions about the different types of learning activities available in AppDynamics University , our learning platform, and how to sign up for them.   For answers to FAQs pertaining to the University registration process, subscriptions, and training units, click here . FAQs: What are the different types of learning activities I can enroll in? How can I search for a course? I have a subscription. Where can I register for courses? How do I get private instructor-led training? How do I use training units? If I finish a course, can I take it again? What if I encounter issues while navigating University?   What are the different types of learning activities I can enroll in? Depending on your subscription type, there are a variety of learning activities you can enroll in: Learning Plans by Product: Curated by AppDynamics product or feature.  Learning Plans b y Role:  Represent a series of recommended learning activities to support you in performing the duties associated with your role.  Self-Paced Courses: Available on-demand  at your own pace and include video tutorials, demonstrations, and simulations.  Virtual Instructor-Led Courses: Learning activities led by a live instructor in a virtual setting.   Certification Exams : Provide formal recognition that you have demonstrated knowledge and proficiency to perform specific jobs or tasks related to AppDynamics.   How can I search for a course? To search for a course, first log in to AppDynamics University . Training is organized into product and role-based learning plans which highlight the most important courses for your specific product focus or role.    You can also search for individual courses using the search bar or filter the course catalog by training type or product area.   I have a subscription. Where can I register for courses?   Once you’ve registered for University following the steps outlined here, you can log in and access your subscription type's content at AppDynamics University .   Instructor-led courses are available with a Premium University subscription. If you have a Standard University subscription, you can register for any standard self-paced course. To sign up for a self-paced course, simply click on the course title,  then click Enroll. If you have a Premium University subscription, you have access to both premium self-paced courses and public instructor-led courses. To register for an instructor-led one, click on the course title, select a session at a time that best suits you, then click Enroll .    How do I get private instructor-led training? We offer private online instructor-led training for groups of up to 12 participants. If you would like to sign up for private instructor-led training, please contact your Account Manager.   How do I use my training units? Though no longer available for purchase, you can still redeem unspent training units. Please contact your Account Manager.   If I finish a course, can I take it again? Yes. You can enroll in self-paced courses and topics as many times as you’d like. If you have an AppDynamics Premium University subscription, you can enroll in instructor-led courses as often as you need.   What if I encounter issues while navigating University?    If you have any issues accessing the courses you need, email education@appdynamics.com .   Tell us what  you think! S hare your questions and comments, below. Updated 8/17/2020 ... View more

As a Company Administrator, how can I manage my University resources?   As the Company Administrator for your organization, would you like to know what AppDynamics University products your company holds?  Or how many Premium seats are being used and who those seats are assigned to? Learn how you will be able to manage your AppDynamics University subscriptions on accounts.appdynamics.com starting June 2020!   Table of Contents Who can assign users to a voucher? Can I assign another user in my organization to manage the vouchers? How do I view or assign users to my Premium University subscription? How do I add a new user to User Management? What does the user's status mean? How do I view or assign users to my Standard and/or Enterprise University subscriptions? What about Exam Vouchers, Workshop Vouchers, or Private Training days? How do I remove a user from a voucher? Is there a way to rename the Voucher Code?  How do I view the University subscriptions I’m assigned to if I’m not a Company Admin? How do I get more support regarding my AppDynamics University vouchers?   Who can assign users to a voucher? Only users with the Company Administrator role have the ability to allocate user accounts and view and assign Premium University subscription vouchers. If your company has a Standard or Enterprise subscription, all registered users in your company account will have access to their subscription when logging into University .  Expired University resources will be displayed in grayed-out text and unassignable.   Can I assign another user in my organization to manage the vouchers? Yes, Company Admins can assign another user as a Company Admin if needed. Follow the steps outlined under How do I edit users in my account in our Knowledge Base article on How do I manage accounts.appdynamics.com users as an Admin?.    How do I view or assign users to my Premium University subscription? View who is utilizing your Premium University subscription(s) by following the steps below:  Navigate to accounts.appdynamics.com/resources. Under the University section, Company Admins can see which AppDynamics University products are available to their organization. Click on the link of utilized seats under the Voucher Code to assign users and see who has already been assigned to the Premium University subscription. Click the seats activated link under the Voucher Code to manage users for your Premium University subscription Assign users to a Premium University subscription by following the steps shown below: Click the Assign Users" button, add the new user's email in the popup field, then click Save After clicking Save, each new user will receive a Welcome email on how to get started with AppDynamics University .   How do I add a new user to User Management?  Follow the instructions outlined under How do I add users to my company account?   What does the users’ status mean?  At this time, the user status displayed for assigned Premium University matches the user’s status reflected in the User Management page and is not specific to University.  If the status shows a “Pending” state, this means the user has not completed their account and logged in.   How do I view or assign users to my Standard and/or Enterprise University subscriptions? Standard and Enterprise University are automatically assigned to users of your organization. Users can simply log in to their account at   AppDynamics University to access the courses included with their subscription.   Note: Users need to be associated with your company account before they can be granted University access. Check Accounts -> User Management to verify users' association with your company account. If this is a new concept for you, see How do I find users in my company account?  To get usage information for your Standard and Enterprise subscriptions, please reach out to education@appdynamics.com. We’re planning to make this information available for customers soon!   What about Exam Vouchers, Workshop Vouchers, or Private Training days?   All purchased University resources will be displayed in accounts.appdynamics.com/resources. Exam Vouchers, Workshop Vouchers, and Private Training days cannot be displayed at this time.  Exam Vouchers are redeemed at the time of exam registration. More information on AppDynamics Certifications can be found on our AppDynamics Certifications Page. Workshop Vouchers are redeemed at the time of scheduling a session after filling out this form. Private Training days can be requested via this form.   — Watch this space for updates! —   How do I remove a user from a voucher?  For Premium University subscriptions, please contact Education to remove or re-assign a user for you.   For Standard and Enterprise subscriptions, a Company Admin will need to disable the user from their account if they're no longer with the company. More information can be found here.   How do I view the University subscriptions I’m assigned to if I’m not a Company Admin? You can check if you have University subscription access in My Profile under the Assigned Resources section. All AppDynamics customers have access to a Standard University subscription. You can access your subscription by signing into University .   If you’re looking for access to a Premium University subscription, contact your AppDynamics Company Admin to gain access. Look for your University Premium Subscription under Personal Summary, Assigned Resources   Is there a way to rename the Voucher Code?  Yes, Company Admins can rename vouchers! To customize your Voucher Code to an Alias, click on the pencil icon to rename your Voucher Code (shown below). Please note, if you add an alias it will replace the Voucher Code. Click the pencil icon, type in your Voucher Alias, then click Save   How do I get more support regarding my AppDynamics University Vouchers? As shown in the screenshot below, click on Contact University Team to submit an inquiry form that connects you to our operations team. You can also contact education@appdynamics.com directly if you have additional questions about your subscriptions. Click the kebab menu on the top right to contact the University Team Tell us what  you think! S hare your questions and comments, below. Updated 7/16/2020 ... View more

Beginning on July 29, 2020, the AppDynamics Certifications Program is transitioning to a new process for candidates that is temporarily independent of our new AppDynamics University experience.  This is the first step in a longer-term, multi-stage migration plan as our platforms evolve and we strive to provide you with more effective services. If you have previously received a registration confirmation for your exam, please see the step-by-step instructions on navigating your exam access.   Interested in becoming AppDynamics certified?  Visit our website to learn more.  ... View more

Are you looking to grow your career, improve your recognition in the APM space, and join our exclusive community of certified professionals?  Continue reading to learn about our AppDynamics Certification Program and how to register for and access your exam registration.  Table of Contents: AppDynamics Certification Program overview Preparation tips for certification candidates AppDynamics Certification Policies, Terms & Conditions How to register for an AppDynamics Certification exam Step-by-step instructions on navigating your exam access Contact the AppDynamics Certifications team   AppDynamics Certification Program overview Information on the AppDynamics Certification Program can be found on our website: learn.appdynamics.com/certifications .      We currently offer three role-based certification tracks: Associate Performance Analyst : for individuals who are going to use our technology to monitor their applications, systems, and business processes Associate Administrator: for technicians who will be managing their AppDynamics environment Professional Implementer : for senior technical resources (primarily working for partners) who will be deploying and configuring AppDynamics on-premises installations   Preparation tips for certification candidates  We recommend that you review the exam preparation guide to ensure that you have the requisite knowledge and experience, before attempting your exam.  The exam preparation guide also provides information on the exam format, passing score, reference materials, and more.  Please note that the listed prerequisites and minimum competencies to succeed on the exam are guide lines.  Associate Performance Analyst preparation guide Associate Administrator preparation guide Professional Implementer preparation guide A link to the latest preparation guide can also be found under the Resources section of each certification track page.    AppDynamics Certification Policies, Terms & Conditions Please see AppDynamics Certification Policies, Terms & Conditions for information about candidate agreement, exam retake policy, certification term, and more.    How to register for an AppDynamics Certification exam In order for the Certifications team to register you for an exam, you must provide an Exam Voucher , which can be purchased standalone.  Each Exam Voucher can be redeemed to sit for one AppDynamics certification exam attempt.  If you’d like to purchase Exam Voucher(s), please contact your Account Manager.  Note: If you have an active Premium University subscription, you may be entitled to 2 certification exam attempts (subject to subscription transfer limitations).  To redeem an Exam Voucher for registration, follow the steps below: Visit learn.appdynamics.com/certifications and scroll down to the Register for Your Certification Exam Now section.  Select your intended certification track by clicking on the menu tiles.  Fill out the Exam Registration form for your intended certification track.   To ensure that our Certifications team can best assist you, please fill out each field on the form including your full name and Exam Voucher code in the comments section.  Click Submit.  Example exam registration request for the Associate Administrator track. Click the Associate Administrator tab, fill out the Exam Registration form, and click Submit. The Exam Registration form can also be found on each of the certification tracks’ pages. Our Certifications team reviews the requests in the order which they are received.  You can expect a response within a day, and in turn, it can take up to another 24 hours before the batch-run confirmation is sent out each afternoon Pacific Time. The registration confirmation will provide details on how to access your exams, which is also outlined in the next section of this article.  Your registration will remain in your assessment transcript until you are suitably ready to attempt the exam.      Step-by-step instructions on navigating your exam access Beginning on July 29, 2020, the AppDynamics Certifications Program is transitioning to a new process for candidates that is temporarily independent of our new AppDynamics University experience.  This is the first step in a longer-term, multi-stage migration plan as our platforms evolve and we strive to provide you with more effective services.   — Watch this space for updates! —   If you have previously received a registration confirmation for your exam, follow the steps below to access your attempt:  To ensure that our exams can be run in a safe and secure environment they are delivered via Questionmark Secure .  If you have not previously installed the Questionmark Secure application, navigate to get Questionmark Secure and, per Step 1 , download and install the current version for your platform. Note: You must have sufficient administrative privileges on the target device to be able to install this software. We also recommend completing Step 2 on this page: Launch a sample assessment via Questionmark Secure!   This should verify your install and help you to ensure that you don’t have any conflicting applications running that might cause your exam attempt to fail. Click Install Questionmark Secure for your operating system, then follow Step 2. When suitably prepared for your exam attempt,  please proceed to our Questionmark portal and, if this is your first time using the Questionmark OnDemand platform, select Request new password .   This will send an email to the address that we have on file for you. Click the Request new password tab, enter your e-mail address, and submit. Click the one-use-only link in the Replacement login information email that you receive, and enter your new secure password, then click Save. Click on the password reset link in the email from “no-reply@questionmark.com”. You can then click the My Assessments option at the top of your screen, and if no exams are listed, click Go to list of classic schedules to populate your list of Available exams.  Click on “Go to list of classic schedules” to access your exam registration. Please disregard the “You have no scheduled assessments” message. On the screen that opens, please click the Start icon ⧁ to launch your exam.  This will open a new window and, depending on your browser and security settings, should automatically launch the file that downloads and present you with an option to open or launch Questionmark Secure .  If not, you will need to double-click the launch.QMSB file that was downloaded. Click the Start icon to launch your exam. CAUTION: You can only launch an exam ONCE! To retake an exam you must submit a new registration request. A current UI glitch may suggest that you can start the exam a second time, however, doing so will result in a 50038 No attempts remaining error!   Contact the AppDynamics Certifications team If you have any questions, please contact certifications@appdynamics.com .  ... View more

AppDynamics University launched a new experience for learners and a more streamlined experience for managing University vouchers.    Beginning on June 15, 2020, you can expect: Improved subscription experience with a new platform at AppDynamics University Self-service University subscription management available for Company Admins via the Accounts resources page   Check out our FAQ article for more information!   Tell us what you think! S hare your questions and comments, below. ... View more

As a Company Administrator, how can I manage my University resources?   As the Company Administrator for your organization, would you like to know what AppDynamics University products your company holds?  Or how many Premium seats are being used and who those seats are assigned to? Learn how you will be able to manage your AppDynamics University subscriptions on accounts.appdynamics.com starting June 2020!   Table of Contents Who can assign users to a voucher? Can I assign another user in my organization to manage the vouchers? How do I view or assign users to my Premium University subscription? How do I add a new user to User Management? What does the user's status mean? How do I view or assign users to my Standard and/or Enterprise University subscriptions? What about Exam Vouchers, Workshop Vouchers, or Private Training days? How do I remove a user from a voucher? Is there a way to rename the Voucher Code?  How do I view the University subscriptions I’m assigned to if I’m not a Company Admin? How do I get more support regarding my AppDynamics University vouchers?   Who can assign users to a voucher? Only users with the Company Administrator role have the ability to allocate user accounts and view and assign Premium University subscription vouchers. If your company has a Standard or Enterprise subscription, all registered users in your company account will have access to their subscription when logging into University .  Expired University resources will be displayed in grayed-out text and unassignable.   Can I assign another user in my organization to manage the vouchers? Yes, Company Admins can assign another user as a Company Admin if needed. Follow the steps outlined under How do I edit users in my account in our Knowledge Base article on How do I manage accounts.appdynamics.com users as an Admin?.    How do I view or assign users to my Premium University subscription? View who is utilizing your Premium University subscription(s) by following the steps below:  Navigate to accounts.appdynamics.com/resources. Under the University section, Company Admins can see which AppDynamics University products are available to their organization. Click on the link of utilized seats under the Voucher Code to assign users and see who has already been assigned to the Premium University subscription. Click the seats activated link under the Voucher Code to manage users for your Premium University subscription Assign users to a Premium University subscription by following the steps shown below: Click the Assign Users" button, add the new user's email in the popup field, then click Save After clicking Save, each new user will receive a Welcome email on how to get started with AppDynamics University .   How do I add a new user to User Management?  Follow the instructions outlined under How do I add users to my company account?   What does the users’ status mean?  At this time, the user status displayed for assigned Premium University matches the user’s status reflected in the User Management page and is not specific to University.  If the status shows a “Pending” state, this means the user has not completed their account and logged in.   How do I view or assign users to my Standard and/or Enterprise University subscriptions? Standard and Enterprise University are automatically assigned to users of your organization. Users can simply log in to their account at   AppDynamics University to access the courses included with their subscription.   Note: Users need to be associated with your company account before they can be granted University access. Check Accounts -> User Management to verify users' association with your company account. If this is a new concept for you, see How do I find users in my company account?  To get usage information for your Standard and Enterprise subscriptions, please reach out to education@appdynamics.com. We’re planning to make this information available for customers soon!   What about Exam Vouchers, Workshop Vouchers, or Private Training days?   All purchased University resources will be displayed in accounts.appdynamics.com/resources. Exam Vouchers, Workshop Vouchers, and Private Training days cannot be displayed at this time.  Exam Vouchers are redeemed at the time of exam registration. More information on AppDynamics Certifications can be found on our AppDynamics Certifications Page. Workshop Vouchers are redeemed at the time of scheduling a session after filling out this form. Private Training days can be requested via this form.   — Watch this space for updates! —   How do I remove a user from a voucher?  For Premium University subscriptions, please contact Education to remove or re-assign a user for you.   For Standard and Enterprise subscriptions, a Company Admin will need to disable the user from their account if they're no longer with the company. More information can be found here.   How do I view the University subscriptions I’m assigned to if I’m not a Company Admin? You can check if you have University subscription access in My Profile under the Assigned Resources section. All AppDynamics customers have access to a Standard University subscription. You can access your subscription by signing into University .   If you’re looking for access to a Premium University subscription, contact your AppDynamics Company Admin to gain access. Look for your University Premium Subscription under Personal Summary, Assigned Resources   Is there a way to rename the Voucher Code?  Yes, Company Admins can rename vouchers! To customize your Voucher Code to an Alias, click on the pencil icon to rename your Voucher Code (shown below). Please note, if you add an alias it will replace the Voucher Code. Click the pencil icon, type in your Voucher Alias, then click Save   How do I get more support regarding my AppDynamics University Vouchers? As shown in the screenshot below, click on Contact University Team to submit an inquiry form that connects you to our operations team. You can also contact education@appdynamics.com directly if you have additional questions about your subscriptions. Click the kebab menu on the top right to contact the University Team Tell us what  you think! S hare your questions and comments, below. Updated 7/16/2020 ... View more