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Today, we’re excited to provide our Premium University subscribers with a calendar view to help you discover the variety of instructor-led courses we offer on a weekly basis closest to your time zone.  Simply sign in to AppDynamics University and access the schedule from your Dashboard.   If you have any questions, please contact us at education@appdynamics.com .  We look forward to seeing you in class! ... View more

This article answers frequently asked questions about the  registration  process, subscription options, and training formats for  AppDynamics University , our learning platform.   For FAQs about self-service University subscription management capabilities for Company Administrators, click here. FAQs What’s the difference between Standard University, Premium University, and 12-User Education subscriptions? How do I purchase a Premium University or 12-User Education subscription for myself or my team? How do I register for AppDynamics University? How do I sign in to AppDynamics University? How can I reset my password if I forgot it? How can I tell whether my University subscription is Standard, Premium, or Enterprise? What if I have an issue accessing University?   What’s the difference between Standard University, Premium University, 12-User Education subscriptions? Standard University subscription   - This is included with your AppDynamics paid license and gives your organization  unlimited access to standard self-paced courses. Premium University subscription  - This offering provides one named user unlimited access to virtual instructor-led courses (ILT) on the global public schedule at education.appdynamics.com, along with all self-paced courses, hands-on labs, and two certification exam attempts. 12-User Education subscription - This offering provides 12 named users Premium University subscription access and private delivery of each of our instructor-led courses once per year. This information can also be found here.    Training units  are no longer available for purchase. Customers who retain unspent training units (TUs) can still redeem them. If you have questions about how to spend your existing TU balance, please email  education@appdynamics.com .   Enterprise University   subscriptions are no longer available for purchase. Customers who have active Enterprise University subscriptions will still have unlimited access to premium self-paced courses and the 50 Premium University seats until the subscription expiration date.   How do I purchase a Premium University or 12-User Education subscription for myself or my team? If you would like to purchase subscription seats, contact your AppDynamics Account Manager. As mentioned above, the Standard University subscription is already  included with your AppDynamics paid account.   How do I register for AppDynamics University? Once your organization has purchased a University subscription for your team,  your company’s point of contact will receive a confirmation email with instructions on how to assign team members to your AppDynamics account and University subscription. Standard and Enterprise University subscription - By default, you will have Standard University or Enterprise University access (the latter only if your organization has purchased Enterprise University) with your AppDynamics account. Simply access AppDynamics University via single sign-on.  Note: Please contact your Company Administrator if you need an AppDynamics account.  More information on user management can be found here.  Premium University and 12-User Education subscription - Company Administrators directly grant Premium University and 12-User Education subscription seats to users. Once assigned, new users will receive a welcome email to begin  accessing premium content on  AppDynamics University .   More information on voucher management for purchased University subscriptions can be found here.    How do I sign in to AppDynamics University? You can sign in to AppDynamics University at https://education.appdynamics.com/ using single sign-on with your AppDynamics account.     Once you have logged in, be sure to set your preferred time zone and date format.  See How to update your time zone in AppDynamics University.    How can I reset my password if I forgot it? On the www.appdynamics.com login screen, click the “Reset Password” link and follow the instructions to reset your password.   How can I tell which University subscription I have? You can check your University subscription access in  My Profile  under the Assigned Resources section.    Look for your University Subscription under Personal Summary, Assigned Resources   What if I have an issue accessing University? Please contact education@appdynamics.com if you encounter any issues with accessing your University subscription.   Please include as much detail as possible so we can resolve your issue as quickly as possible.   Tell us what you think! Share your questions and comments, below. Updated 10/15/2020 ... View more

The AppDynamics University platform's time zone, by default, is Pacific Time.  To set your own platform time zone and date format, follow the steps below.    Sign in to AppDynamics University. From your dashboard, click My University Profile. Access "My University Profile" from your dashboard When your profile displays, click to expand the Preferences section and then select your local time zone from the Time Zone dropdown menu.  You can also choose your preferred date format in the Format dropdown menu.   Select your local time zone and date format, then click SAVE CHANGES   Note: This information is also included in our Quick Start Video , which provides a quick tour of AppDynamics University and covers how to learn how to enroll in courses, topics, and learning plans. If you’re new to the University platform, be sure to check it out!    Tell us what  you think! S hare your questions and comments, below. ... View more

This article answers frequently asked questions about the different types of learning activities available in AppDynamics University , our learning platform, and how to sign up for them.   For answers to FAQs pertaining to the University registration process, subscriptions, and training units, click here . FAQs: What are the different types of learning activities I can enroll in? How can I search for a course? How can I view upcoming instructor-led courses?  I have a subscription. Where can I register for courses? How do I sign up for hands-on lab access?  How do I schedule private instructor-led training? How do I use training units? If I finish a course, can I take it again? What if I encounter issues while navigating University?   What are the different types of learning activities I can enroll in? Depending on your subscription type, there are a variety of learning activities you can enroll in: Learning Plans by Product: Curated by AppDynamics product or feature.  Learning Plans b y Role:  Represent a series of recommended learning activities to support you in performing the duties associated with your role.  Self-Paced Courses: Available on-demand  at your own pace and include video tutorials, demonstrations, and simulations.  Virtual Instructor-Led Courses: Learning activities led by a live instructor in a virtual setting.   Certification Exams : Provide formal recognition that you have demonstrated knowledge and proficiency to perform specific jobs or tasks related to AppDynamics. Note: certification exams are currently managed independently of, and on a different platform to, our learning management system.  See How to register for and access AppDynamics certification exams for more information.   How can I search for a course? To search for a course, first sign in to AppDynamics University . Training is organized into product and role-based learning plans which highlight the most important courses for your specific product focus or role.    You can also search for individual courses using the search bar or filter the course catalog by training type or product area.   How can I view upcoming instructor-led courses?  Starting in December 2020, Premium University or 12-User Education subscription users are able to view our Public Instructor-led Training Schedule, a calendar view to help you discover the variety of instructor-led courses we offer on a weekly basis closest to your time zone.  Simply sign in to AppDynamics University and access the schedule from your Dashboard.     The schedule will be available to the general public in early 2021.  Stay tuned!   I have a subscription. Where can I register for courses?   Once you’ve registered for University following the steps outlined here, you can sign in and access your subscription type's content at AppDynamics University .    If you have a Standard University or Enterprise University subscription, you can register for self-paced courses. To sign up for a self-paced course, simply click on the course title,  then click Enroll. If you have a Premium University or 12-User Education subscription, you have access to both premium self-paced courses and public instructor-led courses. To register for an instructor-led one, click on the course title, select a session at a time that best suits you, then click Enroll .  Enterprise University subscriptions are no longer available for purchase as of the end of the calendar year 2020. Customers who have active Enterprise University subscriptions will still have access until the subscription expiration date.    How do I sign up for hands-on lab access? Premium University or 12-User Education subscribers have access to labs for up to 32 hours/month.  Please contact education@appdynamics.com with the below details to request a lab environment.  Subject line: On-Demand Labs Body: I would like to request a lab environment. Name of the student requesting lab:  Email of the student requesting lab:   Lab activation start date:   How do I schedule private instructor-led training? We offer private instructor-led training for groups of up to 12 participants to help your organization kick-start a new project or enable new teams quickly .  If you would like to sign up for private instructor-led training, please contact your Account Manager.   Of the subscription tiers, private instructor-led training is included in the 12-User Education Subscription, offering private delivery (virtual or onsite) of each class in our instructor-led catalog no more than once a year for the named users on the voucher.   How do I use my training units? Though no longer available for purchase, you can still redeem unspent training units. Please contact your Account Manager.   If I finish a course, can I take it again? Yes. You can enroll in self-paced courses and topics as many times as you’d like. If you have an AppDynamics Premium University or 12-User Education subscription, you can enroll in public instructor-led courses as often as you need.   What if I encounter issues while navigating University?    If you have any issues accessing the courses you need, email education@appdynamics.com .   Tell us what  you think! S hare your questions and comments, below. Updated 12/14/2020 ... View more

As a Company Administrator, how can I manage my University resources?   As the Company Administrator for your organization, would you like to know what AppDynamics University products your company holds?  Or how many Premium seats are being used and who those seats are assigned to? Learn how you will be able to manage your AppDynamics University subscriptions on accounts.appdynamics.com/resources!   Table of Contents Who can assign users to a voucher? Can I assign another user in my organization to manage the vouchers? How do I view or assign users to my Premium University or 12-User Education subscription? How do I add a new user to User Management? What does the user's status mean? What other information is shown for my Premium University or 12-User Education Subscriptions? How do I view or assign users to my Standard and/or Enterprise University subscriptions? What about Exam Vouchers, Workshop Vouchers, or Private Training days? How do I remove a user from a voucher? Is there a way to rename the Voucher Code?  How do I view the University subscriptions I’m assigned to if I’m not a Company Admin? How do I get more support regarding my AppDynamics University vouchers?   Who can assign users to a voucher? Only users with the Company Administrator role have the ability to allocate user accounts and view and assign Premium University and 12-User Education subscription vouchers. If your company has a Standard or Enterprise subscription, all registered users in your company account will have access to their subscription when logging into University .  Expired Education resources will be displayed in grayed-out text and unassignable.   Can I assign another user in my organization to manage the vouchers? Yes, Company Admins can assign another user as a Company Admin if needed. Follow the steps outlined under How do I edit users in my account in our Knowledge Base article on How do I manage accounts.appdynamics.com users as an Admin?.    How do I view or assign users to my Premium University or 12-User Education subscription? View who is utilizing your purchased University subscription(s) by following the steps below:  Navigate to accounts.appdynamics.com/resources. Under the Education section, Company Admins can see which AppDynamics Education products are available to their organization. Click on the link of utilized seats under the Voucher Code to assign users and see who has already been assigned to the Premium University or 12-User Education subscription. Click the seats activated link under the Voucher Code to manage users for your Premium University or 12-User Education subscription Assign users to a Premium University subscription by following the steps shown below: Example for assigning a user to Premium University Subscription: Click the Assign Users" button, add the new user's email in the popup field, then click Save After clicking Save, each new user will receive a Welcome email on how to get started with AppDynamics University .   How do I add a new user to User Management?  Follow the instructions outlined under How do I add users to my company account?   What does the users’ status mean?  At this time, the user status displayed for assigned Premium University and 12-User Education subscription matches the user’s status reflected in the User Management page and is not specific to the University subscription status.  If the status shows a “Pending” state, this means the user has not completed their AppDynamics account and logged in.   What other information is shown for my Premium University or 12-User Education Subscriptions?  On the Date Last Active column, you can see the user’s last login date to AppDynamics University. For more detailed training activity reports , please reach out to education@appdynamics.com with your request . Find the user’s last login date to AppDynamics University under Date Last Active. A blank field indicates the user has been assigned to the subscription but has not yet logged in to University   How do I view or assign users to my Standard and/or Enterprise University subscriptions? Standard and Enterprise University are automatically assigned to users of your organization. Users can simply log in to their account at   AppDynamics University to access the courses included with their subscription.   Note: Users need to be associated with your company account before they can be granted University access. Check Accounts -> User Management to verify users' association with your company account. If this is a new concept for you, see How do I find users in my company account?  Enterprise University subscriptions are no longer available for purchase as of the end of the calendar year 2020. Customers who have active Enterprise University subscriptions will still have unlimited access to premium self-paced courses and the 50 Premium University seats until the subscription expiration date.    To get usage information for your Standard and Enterprise subscriptions, please reach out to education@appdynamics.com. We’re planning to make this information available for customers soon!   What about Exam Vouchers, Workshop Vouchers, or Private Training days?   All purchased Education resources will be displayed in accounts.appdynamics.com/resources. Exam Vouchers, Workshop Vouchers, and Private Instructor Days cannot be assignable at this time.  Exam Vouchers are redeemed at the time of exam registration. More information on AppDynamics Certifications can be found on our AppDynamics Certifications Page. Workshop Vouchers are redeemed at the time of scheduling a session after filling out this form. Private Instructor Days can be requested via this form.   — Watch this space for updates! —   How do I remove a user from a voucher?  For Premium University and 12-User Education subscriptions, please contact Education to remove or re-assign a user for you.   For Standard University and Enterprise University subscriptions, a Company Admin will need to disable the user from their account if they're no longer with the company. More information can be found here.   How do I view the University subscriptions I’m assigned to if I’m not a Company Admin? You can check if you have University subscription access in My Profile under the Assigned Resources section. All AppDynamics customers have access to a Standard University subscription. You can access your subscription by signing into University .   If you’re looking for access to a Premium University subscription, contact your AppDynamics Company Admin to gain access. Look for your University Premium Subscription under Personal Summary, Assigned Resources   Is there a way to rename the Voucher Code?  Yes, Company Admins can rename vouchers! To customize your Voucher Code to an Alias, click on the pencil icon to rename your Voucher Code (shown below). Please note, if you add an alias it will replace the Voucher Code. Example for editing a 12-User Education Subscription Voucher Alias: Click the pencil icon, type in your Voucher Alias, then click Save   How do I get more support regarding my AppDynamics University Vouchers? As shown in the screenshot below, click on Contact University Team to submit an inquiry form that connects you to our operations team. You can also contact education@appdynamics.com directly if you have additional questions about your Education resources.  Click the kebab menu on the top right to contact the University Team Tell us what  you think! S hare your questions and comments, below. Updated 10/12/2020 ... View more

Beginning on July 29, 2020, the AppDynamics Certifications Program is transitioning to a new process for candidates that is temporarily independent of our new AppDynamics University experience.  This is the first step in a longer-term, multi-stage migration plan as our platforms evolve and we strive to provide you with more effective services. If you have previously received a registration confirmation for your exam, please see the step-by-step instructions on navigating your exam access.   Interested in becoming AppDynamics certified?  Visit our website to learn more.  ... View more