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Premium University and 12-User Education Subscribers: we’ve got a new instructor-led course for you!  Are you looking to gain hands-on experience implementing, validating, and troubleshooting custom correlation?  Check out the full course description and enroll in an upcoming session for  Pro Series: Custom Correlations  today. ... View more

Today, we’re excited to provide our Premium University subscribers with a calendar view to help you discover the variety of instructor-led courses we offer on a weekly basis closest to your time zone.  Simply sign in to AppDynamics University and access the schedule from your Dashboard.   If you have any questions, please contact us at education@appdynamics.com .  We look forward to seeing you in class! ... View more

This article answers frequently asked questions about the  registration  process, subscription options, and training formats for  AppDynamics University , our learning platform.   For FAQs about self-service University subscription management capabilities for Company Administrators, see Self-service University subscription management.   Contents What’s the difference between different University subscription types? How do I purchase a Premium or Multi-User subscription for myself, or for my team? How do I register for AppDynamics University? How do I sign in to AppDynamics University? How can I reset my password if I forgot it? How can I tell what kind of University subscription I have? What if I have an issue accessing University?   What’s the difference between different University subscription types? University Subscription Types Descriptions Standard University subscription Included with your AppDynamics paid license, this subscription gives your organization unlimited access to standard self-paced courses Premium University subscription This offering provides one named user with: unlimited access to virtual instructor-led courses (ILT) on the global public schedule at education.appdynamics.com all self-paced courses hands-on labs two certification exam attempts Multi-User Education subscription This offering provides multiple named users with: Premium University subscription access, and private delivery of each of our instructor-led courses once per year This information can also be found here.  Training units Training units are no longer available for purchase. Customers who retain unspent training units (TUs) can still redeem them. If you have questions about how to spend your existing TU balance, please email education@appdynamics.com. Enterprise University subscription Enterprise University subscriptions are no longer available for purchase. Customers who have active Enterprise University subscriptions will still have unlimited access to premium self-paced courses and the 50 Premium University seats until the subscription expiration date.     How do I purchase a Premium University or Multi-User Education subscription for myself or my team? If you would like to purchase subscription seats, contact your AppDynamics Account Manager. As mentioned above, the Standard University subscription is already  included with your AppDynamics paid account. Back to Contents   How do I register for AppDynamics University? Once your organization has purchased a University subscription for your team,  your company’s point of contact will receive a confirmation email with instructions on how to assign team members to your AppDynamics account and University subscription.   Standard and Enterprise University subscription -  By default, you will have Standard University or Enterprise University access (the latter only if your organization has purchased Enterprise University) with your AppDynamics account. Simply access AppDynamics University via single sign-on.  NOTE: Please contact your Company Administrator if you need an AppDynamics account.  More information on user management can be found here.    Premium University and multi-User Education subscription - Company Administrators directly grant Premium University and multi-user Education subscription seats to users. Once assigned, new users will receive a welcome email to begin  accessing premium content on  AppDynamics University .   You can find more information on voucher management for purchased University subscriptions in the Self-service University subscription management article.  Back to Contents How do I sign in to AppDynamics University? You can sign in to AppDynamics University at https://education.appdynamics.com/ using the single sign-on credentials you use with your AppDynamics account.     Once you have logged in, be sure to set your preferred time zone and date format.  See How to update your time zone in AppDynamics University.  Back to Contents   How can I reset my password if I forgot it? On the www.appdynamics.com login screen, click the Reset Password link and follow the instructions to reset your password. Back to Contents   How can I tell which University subscription I have? You can check your University subscription access in  My Profile  under the Assigned Resources section.    Look for your University Subscription under Personal Summary, Assigned Resources Back to Contents   What if I have an issue accessing University? Please contact education@appdynamics.com if you encounter any issues with accessing your University subscription.   Please include as much detail as possible so we can resolve your issue as quickly as possible. Back to Contents Tell us what you think! Share your questions and comments, below. Updated 10/1/2021 ... View more

The AppDynamics University platform's time zone, by default, is Pacific Time.  To set your own platform time zone and date format, follow the steps below.    Sign in to AppDynamics University. From your dashboard, click My University Profile. Access "My University Profile" from your dashboard When your profile displays, click to expand the Preferences section and then select your local time zone from the Time Zone dropdown menu.  You can also choose your preferred date format in the Format dropdown menu.   Select your local time zone and date format, then click SAVE CHANGES   Note: This information is also included in our Quick Start Video , which provides a quick tour of AppDynamics University and covers how to learn how to enroll in courses, topics, and learning plans. If you’re new to the University platform, be sure to check it out!    Tell us what  you think! S hare your questions and comments, below. ... View more

This article answers frequently asked questions about the different types of learning activities available in AppDynamics University , our learning platform, and how to sign up for them.   For answers to FAQs pertaining to the University registration process, subscriptions, and training units, click here . FAQs: What are the different types of learning activities I can enroll in? How can I search for a course? How can I view upcoming instructor-led courses?  I have a subscription. Where can I register for courses? How do I sign up for hands-on lab access?  How do I schedule private instructor-led training? How do I use training units? If I finish a course, can I take it again? What if I encounter issues while navigating University?   What are the different types of learning activities I can enroll in? Depending on your subscription type, there are a variety of learning activities you can enroll in: Learning Plans by Product: Curated by AppDynamics product or feature.  Learning Plans b y Role:  Represent a series of recommended learning activities to support you in performing the duties associated with your role.  Self-Paced Courses: Available on-demand  at your own pace and include video tutorials, demonstrations, and simulations.  Virtual Instructor-Led Courses: Learning activities led by a live instructor in a virtual setting.   Certification Exams : Provide formal recognition that you have demonstrated knowledge and proficiency to perform specific jobs or tasks related to AppDynamics. Note: certification exams are currently managed independently of, and on a different platform to, our learning management system.  See How to register for and access AppDynamics certification exams for more information.   How can I search for a course? To search for a course, first sign in to AppDynamics University . Training is organized into product and role-based learning plans which highlight the most important courses for your specific product focus or role.    You can also search for individual courses using the search bar or filter the course catalog by training type or product area.   How can I view upcoming instructor-led courses?  Starting in December 2020, Premium University or 12-User Education subscription users are able to view our Public Instructor-led Training Schedule, a calendar view to help you discover the variety of instructor-led courses we offer on a weekly basis closest to your time zone.  Simply sign in to AppDynamics University and access the schedule from your Dashboard.     The schedule will be available to the general public in early 2021.  Stay tuned!   I have a subscription. Where can I register for courses?   Once you’ve registered for University following the steps outlined here, you can sign in and access your subscription type's content at AppDynamics University .    If you have a Standard University or Enterprise University subscription, you can register for self-paced courses. To sign up for a self-paced course, simply click on the course title,  then click Enroll. If you have a Premium University or 12-User Education subscription, you have access to both premium self-paced courses and public instructor-led courses. To register for an instructor-led one, click on the course title, select a session at a time that best suits you, then click Enroll .  Enterprise University subscriptions are no longer available for purchase as of the end of the calendar year 2020. Customers who have active Enterprise University subscriptions will still have access until the subscription expiration date.    How do I sign up for hands-on lab access? Premium University or 12-User Education subscribers have access to labs for up to 32 hours/month.  Please contact education@appdynamics.com with the below details to request a lab environment.  Subject line: On-Demand Labs Body: I would like to request a lab environment. Name of the student requesting lab:  Email of the student requesting lab:   Lab activation start date:   How do I schedule private instructor-led training? We offer private instructor-led training for groups of up to 12 participants to help your organization kick-start a new project or enable new teams quickly .  If you would like to sign up for private instructor-led training, please contact your Account Manager.   Of the subscription tiers, private instructor-led training is included in the 12-User Education Subscription, offering private delivery (virtual or onsite) of each class in our instructor-led catalog no more than once a year for the named users on the voucher.   How do I use my training units? Though no longer available for purchase, you can still redeem unspent training units. Please contact your Account Manager.   If I finish a course, can I take it again? Yes. You can enroll in self-paced courses and topics as many times as you’d like. If you have an AppDynamics Premium University or 12-User Education subscription, you can enroll in public instructor-led courses as often as you need.   What if I encounter issues while navigating University?    If you have any issues accessing the courses you need, email education@appdynamics.com .   Tell us what  you think! S hare your questions and comments, below. Updated 12/14/2020 ... View more