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I woud appriciate if anyone can help me. I licensed EUM license but, it failed. lisence file is in it. property_eum-account-name=XXXXXXXXXXXXXXX-a0Q34000002q5JSEAY  (masked) is license file bad? or any reason? -------------------------------------------- EUM：euem-64bit-linux-4.4.3.23183.sh APM：4.4.3.4, build 4.4.3.20077 java version "1.8.0_181" -------------------------------------------- log [root@eum01 eum-processor]#  ./bin/provision-license  /root/license.lic Reading the license file at /root/license.lic Successfully read the license file Provisioning from license file /root/license.lic Register the account ... Exception in thread "main" java.lang.NullPointerException         at com.appdynamics.eumcloud.LicenseProvisioner.getEventServiceKey(LicenseProvisioner.java:186)         at com.appdynamics.eumcloud.LicenseProvisioner.registerAccount(LicenseProvisioner.java:164)         at com.appdynamics.eumcloud.LicenseProvisioner.provisionLicense(LicenseProvisioner.java:47)         at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.provisionLicense(OnPremLicenseProvisionCommand.java:89)         at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.run(OnPremLicenseProvisionCommand.java:81)         at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.main(OnPremLicenseProvisionCommand.java:29) 07 9 2018 03:54:00.781 +0900  main                  AD.SqlAccountStore         ERROR  |      Exception caught while querying account store:  |      SQL: select * from accounts where account_name=?  |      Params: [XXXXXXXXXXXXXXX-a0Q34000002q5JSEAY] masked  |      java.sql.SQLException: Connections could not be acquired from the underlying database!  |              at com.mchange.v2.sql.SqlUtils.toSQLException(SqlUtils.java:106)  |              at com.mchange.v2.c3p0.impl.C3P0PooledConnectionPool.checkoutPooledConnection(C3P0PooledConnectionPool.java:529)  |              at com.mchange.v2.c3p0.impl.AbstractPoolBackedDataSource.getConnection(AbstractPoolBackedDataSource.java:128)  |              at com.appdynamics.eumcloud.data.sql.SqlDBManager.getConnection(SqlDBManager.java:59)  |              at com.appdynamics.eumcloud.data.sql.SqlAccountStore.runQuery(SqlAccountStore.java:527)  |              at com.appdynamics.eumcloud.data.sql.SqlAccountStore.findAccountByName(SqlAccountStore.java:334)  |              at com.appdynamics.eumcloud.LicenseProvisioner.registerAccount(LicenseProvisioner.java:163)  |              at com.appdynamics.eumcloud.LicenseProvisioner.provisionLicense(LicenseProvisioner.java:47)  |              at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.provisionLicense(OnPremLicenseProvisionCommand.java:89)  |              at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.run(OnPremLicenseProvisionCommand.java:81)  |              at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.main(OnPremLicenseProvisionCommand.java:29)  |      Caused by: com.mchange.v2.resourcepool.CannotAcquireResourceException: A ResourcePool could not acquire a resource from its primary factory or source.  |              at com.mchange.v2.resourcepool.BasicResourcePool.awaitAvailable(BasicResourcePool.java:1319)  |              at com.mchange.v2.resourcepool.BasicResourcePool.prelimCheckoutResource(BasicResourcePool.java:557)  |              at com.mchange.v2.resourcepool.BasicResourcePool.checkoutResource(BasicResourcePool.java:477)  |              at com.mchange.v2.c3p0.impl.C3P0PooledConnectionPool.checkoutPooledConnection(C3P0PooledConnectionPool.java:525)  |              ... 9 more  |  +--------------------------------------------------------------------------------------- ... View more