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08-06-2024 02:31 AM - edited 08-06-2024 05:58 AM
Hello,
Anyone knows if it possible to remove/delete a smart agent from the controller UI? - that is not in use anymore.
we used it for testing, and now want to remove it from the controller UI.
08-07-2024 09:37 AM
Hello @.,
I asked around and this is what I heard back.
If the controller is 24.6+ and you disable the agent, it should disappear within a day or two. You have to disable (or uninstall) the agent from the host(s).
Please let me know if this helps out.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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08-08-2024 12:57 AM
Hi,
We have already done that - deleted the smart agent on the host itself, but it's still there.
The agent got wiped about 3 weeks ago when we were done testing.
We are using:
AppDynamics Controller build 24.2.6-1114
08-08-2024 10:36 AM
Hi @.,
You need Controller version 24.6 or higher. You are on an older Controller version. Can you try upgrading to 24.6?
Thanks,
Ryan, Cisco AppDynamics Community Manager
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08-09-2024 01:02 AM
Hi,
Oki thanks we will try that.
09-18-2024 09:05 AM
Hi,
What if we are unable to upgrade the controller (v24.4.1) to version 24.6 or higher at this time, is there a way to remove the inactive Smart Agent from the controller via the command line or from the database? Thanks!
09-18-2024 09:14 AM
Hi @Huy.Nguyen,
First off, cool profile pic! Second, I found this AppD Docs page that could be helpful on how to uninstall a Smart Agent with Command line.
https://docs.appdynamics.com/appd/24.x/24.8/en/agent-management/smart-agent/uninstall-smart-agent
Thanks,
Ryan, Cisco AppDynamics Community Manager
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09-18-2024 09:27 AM
Hi Ryan,
Unfortunately, the uninstall-smart-agent instructions did not work. I need to remove the dead/inactive Smart Agent from the controller Agent Management--->Agents--->Smart Agents section. Thanks!
09-24-2024 10:47 AM
Hi @Huy.Nguyen,
Thanks for letting me know. I would recommend contacting AppD Support unless you have found a solution yourself.
How to contact AppDynamics Support and manage existing cases with Cisco Support Case Manager (SCM)
Thanks,
Ryan, Cisco AppDynamics Community Manager
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