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NET (Agent, Installation)

Error installing Appdynamics lite version

Fabien.Darde
Creator

Error installing Appdynamics lite version

Hello,

 

I’m facing some problem during the installation of AppDynamics Lite on one of my webserver (Windows Server 2016 – IIS 10) for .net use. This server is in french language

 

As the introduction says :

- I meet all the prerequisites

- I use a 64-bit system

- I can call the controller from my server

 

But when I want to install the app agent on my server, this last exit with a 1603 error : MSI (c) (88:C8) [15:25:07:295]: MainEngineThread is returning 1603.

 

Do you an idea of why this might be happening?

 

Thank you in advance.

Best Regards,

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Error installing Appdynamics lite version
1 REPLY 1
Fabien.Darde
Creator

Hi,

 

After looking into logs, I've found the winston.txt logs: the source of the code 1603.

In this file, I have found the exact exception : 

 

Impossible de traduire certaines ou toutes les références d'identité (fr)

Some or all identity references could not be translated (en).

 

caused by the stack :

 

 

2020-01-22 15:04:41.9387 29964 1 1 I CommandLineConfiguration : Winston is starting.
2020-01-22 15:04:41.9855 29964 1 1 I CommandLineConfiguration : IIS with major version V 10.x is installed.
2020-01-22 15:04:42.0324 29964 1 1 I AgentConfiguration       : **************************************************************************
2020-01-22 15:04:42.0324 29964 1 1 I AgentConfiguration       : Starting command line based configuration
2020-01-22 15:04:42.0324 29964 1 1 I AgentConfiguration       : **************************************************************************
2020-01-22 15:04:42.0324 29964 1 1 I AgentConfiguration       : Version Information: Name="Winston", FileName="C:\Program Files\AppDynamics\AppDynamics .NET Agent\AppDynamics.Agent.Winston.exe", ProductVersion="4.5.1.2672", FileVersion="4.5.1.0", AssemblyVersion="1.0.0.0"
2020-01-22 15:04:42.0949 29964 1 1 I CommandLineConfiguration : Reading configuration from setup file.
2020-01-22 15:04:42.1262 29964 1 1 E CommandLineConfiguration : Command line execution failed. Please see details below.
2020-01-22 15:04:42.1262 29964 1 1 E CommandLineConfiguration : Impossible de traduire certaines ou toutes les références d'identité.
2020-01-22 15:04:42.1418 29964 1 1 E CommandLineConfiguration :    à System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
   à System.Security.Principal.NTAccount.Translate(Type targetType)
   à AppDynamics.Infrastructure.Windows.Authentication.SystemUserCredential.GetUserSecurityIdentifier(String accountName)
   à AppDynamics.Infrastructure.Windows.Authentication.Account..ctor(String name, String displayName)
   à AppDynamics.Agent.Winston.ConfigurationFileHandling.SetupConfigurationManager.GetAccountsNeedingLogDirectoryAccess()
   à AppDynamics.Agent.Winston.CommandLineAgentConfigurationHandler.ExecuteCommandLineBasedConfiguration(String[] args)

 

 

After googling this error, I have found a similar problem in another project: https://github.com/nvisionative/nvQuickSite/issues/163

(resolved here) https://github.com/nvisionative/nvQuickSite/pull/167

(source code changed) https://github.com/nvisionative/nvQuickSite/pull/167/files

 

My server is in french, and when you call System.Security.Principal.NTAccount on a french server, you have "Utilisateur authentifié" and not "Authenticated Users". A translation of this terms seems to correct it.

 

Can you confirm ?

 

Thanks in advance.

Best regards,