Error installing Appdynamics lite version

[Fabien.Darde]

Hello,

I’m facing some problem during the installation of AppDynamics Lite on one of my webserver (Windows Server 2016 – IIS 10) for .net use. This server is in french language

As the introduction says :

- I meet all the prerequisites

- I use a 64-bit system

- I can call the controller from my server

But when I want to install the app agent on my server, this last exit with a 1603 error : MSI (c) (88:C8) [15:25:07:295]: MainEngineThread is returning 1603.

Do you an idea of why this might be happening?

Thank you in advance.

Best Regards,

[Fabien.Darde]

Hi,

After looking into logs, I've found the winston.txt logs: the source of the code 1603.

In this file, I have found the exact exception : 

Impossible de traduire certaines ou toutes les références d'identité (fr)

Some or all identity references could not be translated (en).

caused by the stack :

2020-01-22 15:04:41.9387 29964 1 1 I CommandLineConfiguration : Winston is starting.
2020-01-22 15:04:41.9855 29964 1 1 I CommandLineConfiguration : IIS with major version V 10.x is installed.
2020-01-22 15:04:42.0324 29964 1 1 I AgentConfiguration       : **************************************************************************
2020-01-22 15:04:42.0324 29964 1 1 I AgentConfiguration       : Starting command line based configuration
2020-01-22 15:04:42.0324 29964 1 1 I AgentConfiguration       : **************************************************************************
2020-01-22 15:04:42.0324 29964 1 1 I AgentConfiguration       : Version Information: Name="Winston", FileName="C:\Program Files\AppDynamics\AppDynamics .NET Agent\AppDynamics.Agent.Winston.exe", ProductVersion="4.5.1.2672", FileVersion="4.5.1.0", AssemblyVersion="1.0.0.0"
2020-01-22 15:04:42.0949 29964 1 1 I CommandLineConfiguration : Reading configuration from setup file.
2020-01-22 15:04:42.1262 29964 1 1 E CommandLineConfiguration : Command line execution failed. Please see details below.
2020-01-22 15:04:42.1262 29964 1 1 E CommandLineConfiguration : Impossible de traduire certaines ou toutes les références d'identité.
2020-01-22 15:04:42.1418 29964 1 1 E CommandLineConfiguration :    à System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
   à System.Security.Principal.NTAccount.Translate(Type targetType)
   à AppDynamics.Infrastructure.Windows.Authentication.SystemUserCredential.GetUserSecurityIdentifier(String accountName)
   à AppDynamics.Infrastructure.Windows.Authentication.Account..ctor(String name, String displayName)
   à AppDynamics.Agent.Winston.ConfigurationFileHandling.SetupConfigurationManager.GetAccountsNeedingLogDirectoryAccess()
   à AppDynamics.Agent.Winston.CommandLineAgentConfigurationHandler.ExecuteCommandLineBasedConfiguration(String[] args)

After googling this error, I have found a similar problem in another project: https://github.com/nvisionative/nvQuickSite/issues/163

(resolved here) https://github.com/nvisionative/nvQuickSite/pull/167

(source code changed) https://github.com/nvisionative/nvQuickSite/pull/167/files

My server is in french, and when you call System.Security.Principal.NTAccount on a french server, you have "Utilisateur authentifié" and not "Authenticated Users". A translation of this terms seems to correct it.

Can you confirm ?

Thanks in advance.

Best regards,