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Knowledge Base

Why aren't dashboard reports loading on Windows Controller?

Windows users on version 4.3.x may see all dashboard reports showing a loading icon, and the Controller audit and application health report show no issues. 

 

This is because Windows needs more time than the default value of the property resourceLoadIntervalMillis.

 

Solution:

  1. In the Controller\reporting_service\reports\lib\capture\captureWebpage.js file, add the parameter resourceLoadIntervalMillis and assign a value of 20000.
  2. Restart the reporting service.

captureWebpage.add.picture.png

 

 

NOTE: This Issue has been fixed in version 4.3.4.

 

Related Links:

 

 

 

 

Version history
Last update:
‎07-05-2017 09:17 AM
Updated by:
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