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Why aren't dashboard reports loading on Windows Controller?

Windows users on version 4.3.x may see all dashboard reports showing a loading icon, and the Controller audit and application health report show no issues. 


This is because Windows needs more time than the default value of the property resourceLoadIntervalMillis.



  1. In the Controller\reporting_service\reports\lib\capture\captureWebpage.js file, add the parameter resourceLoadIntervalMillis and assign a value of 20000.
  2. Restart the reporting service.




NOTE: This Issue has been fixed in version 4.3.4.


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Version history
Revision #:
3 of 3
Last update:
‎07-05-2017 09:17 AM
Updated by:
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