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Before upgrading to AppDynamics ABAP Agent v4.4.1812 or newer, it is critical to follow the official upgrade procedure outlined in SAP Monitoring using AppDynamics, under Upgrade or Uninstall the solution. If the order of instructions in the guide is not followed, installing or upgrading the ABAP Agent may lead to issues including loss of saved background jobs.
If you’re on an affected version and also use report ‘BTCTRNS1’, the bug will be triggered when you deactivate the ABAP Agent (
/DVD/APPD_CUST -> Deactivate integration) in the wrong order.
When upgrading from ABAP Agent v4.4.1812 or newer, it is critical to follow the official upgrade procedure outlined in the SAP Monitoring using AppDynamics documentation, under Upgrade or Uninstall the solution.
If you have already upgraded and are unsure whether that installation deviated from the published instructions, here are steps you can take to confirm the safety of your saved background jobs:
If the Upgrade or Uninstall the solution instructions were not followed and background jobs were lost, here are some suggestion on how to best address the issue:
Note: this process will not cover infrequent (monthly, annual) scheduled jobs that did not run recently since SAP standard housekeeping only holds a list of finished BG jobs up to a few weeks old
If you have encountered this error, there is not much our L2/L3 support channel can help with at this time—but you can raise a Support ticket for the ABAP Agent, for incident tracking purposes.