Trouble Updating Tier, Application, & Node Names for Node with App & Machine Agent

[Jay.Smith]

Hello, I'm having trouble updating tier, application, and node names for multiple servers hosting app & machine agents.  After making the configuration changes and restarting all Java Agent instances/services, we receive the errors shown below in the logs.

Could anyone help interpret what the logs indicate?  Has anyone seen this issue or know what the problem is?  Please let me know if additional details would be helpful.

[AD Agent init] Sun Dec 11 01:26:17 EST 2022[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using node name [unknown]

[AD Agent init] Sun Dec 11 01:26:17 EST 2022[DEBUG]: AgentInstallManager - Full Agent Registration Info Resolver finished running

[AD Agent init] Sun Dec 11 01:26:17 EST 2022[INFO]: AgentInstallManager - Agent runtime directory set to [/opt/app/appdynamics/appagent/ver22.3.0.33637]

[AD Agent init] Sun Dec 11 01:26:17 EST 2022[INFO]: AgentInstallManager - Agent node directory set to [unknown]

2022-12-11 01:26:17,834 AD Agent init ERROR Cannot access RandomAccessFile java.io.IOException: Could not create directory /opt/app/appdynamics/appagent/ver22.3.0.33637/logs/unknown java.io.IOException: Could not create directory /opt/app/appdynamics/appagent/ver22.3.0.33637/logs/unknown

                at com.appdynamics.appagent/org.apache.logging.log4j.core.util.FileUtils.mkdir(FileUtils.java:120)

                at com.appdynamics.appagent/org.apache.logging.log4j.core.util.FileUtils.makeParentDirs(FileUtils.java:137)

                at com.appdynamics.appagent/org.apache.logging.log4j.core.appender.rolling.RollingRandomAccessFile

[Ryan.Paredez]

Hi @Jay.Smith,

Since the logs kicked out a few errors, you can try searching for those errors across the community and look for posts with those same errors. When I searched the first error, I found quite a few, but they seemed to be focused on the Java agent and not the machine agent. 

[Jay.Smith]

Thanks Ryan.  I'll try that.