App Agents is not reporting to the Controller

[Shubham.Mishra]

Hi,

App agent is not reporting to the controller after upgrading the machine agent.  On the dashboard application calls are not showing.

^ Post edited by @Ryan.Paredez for formatting

[Ryan.Paredez]

Hi @Shubham.Mishra,

There are a few existing posts around this topic already. Please, check out these posts and let me know if they help.

https://community.appdynamics.com/t5/Java-Java-Agent-Installation-JVM/App-Agent-not-reporting-to-Con...

https://community.appdynamics.com/t5/Java-Java-Agent-Installation-JVM/Agent-not-reporting-any-data-t...

[Shubham.Mishra · Accepted solution]

Hi Sir, This is usually related to the missing cacerts.jks file. It is located in the <java-agent-home>/<version>/conf directory.

Now issue has been resolved

Thanks,

Shubham Mishra