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10-03-2019 07:28 AM - last edited on 10-04-2019 10:44 AM by Ryan.Paredez
i've started having trouble with our agent a few days ago. I cannot send data to controller.
An extract of the log file says:
^ Log files have been removed for security reasons by @Ryan.Paredez
* Please do not share or attach log files publicly for security reasons.
It's been working propery for years now, and suddenly it stopped working. Please help. No changes occured on our side.
10-09-2019 06:50 AM
Can you check to see if your licenses have expired?
10-09-2019 12:16 PM - edited 10-09-2019 12:36 PM
I've just checked and it seems license is still valid until Jan 2038 it says. In fact i can connect to my app dashboard but no metrics arrive there.
The agent somehow cannot send data.
I've tried updating the agent to check if anything was wrong and still cannot view data.
Previous Agent: ver4.1.4.3
Current Agent ver4.5.14.27768
global Config is the same.
However, on further look, I don't see Java APM license..... please have a look at the next info.
.NET APM Application Performance Management (APM)
Oct 20, 2015 - Jan 1, 2038
Node.Js APM Application Performance Management (APM)
Oct 20, 2015 - Jan 1, 2038
PHP APM Application Performance Management (APM)
Oct 20, 2015 - Jan 1, 2038
Python APM Application Performance Management (APM)
Oct 20, 2015 - Jan 1, 2038
Browser Real User Monitoring End User Monitoring (EUM)
Oct 9, 2019 - Jan 1, 2020
Mobile Real User Monitoring End User Monitoring (EUM)
Oct 1, 2019 - Oct 31, 2019
Database Visibility Infrastructure Visibility
Oct 20, 2015 - Jan 1, 2038
When accessing https://accounts.appdynamics.com/subscriptions/144536514467XIN/usage/java i can see that it worked until Oct 1st. 2019, after that it stopped working. Is it possible my Java APM License has expired? How can I check that?
10-09-2019 02:20 PM - edited 10-09-2019 02:23 PM
It's entirely possible. You can check your licenses on the Controller GUI by clicking the Cog wheel in the top right and then clicking on "License" it should show what you have. You can also check to see if you have agents trying to report in and failing in the Controller Logs by clicking that Cog Wheel and then clicking on "Export Controller Logs" and checking the main log.
You can also log into AppDynamics Subscription portal here, and see what AppD thinks you have: https://portal.appdynamics.com/account/subscriptions
which is sounds like you did. If their subscription portal is telling you that your licenses expired then it's a safe bet your license.lic file you have uploaded onto your Controller Server is reflecting the same thing. That could block any app agent data from reporting in.
10-10-2019 08:41 AM
Hi, 'im back. thanks for your answer.
I've checked in the controller gui as suggested and it says that I have 1 JAVA APM Licence which never expires and it's lite version.
It's currently not in use, or so it says the controller gui.
So i'm back to square one. Still getting the same log and cannot report, but upgraded my agent version. Will review logs again and set it to debug to gather further info.
10-15-2019 10:59 AM
I've checked again my logs and I have detected the following:
When metrics where being reported in the REST log file I had the following:
[AD Thread-Metric Reporter0] 17 ago 2019 17:01:40,206 INFO MetricSender - Sending REST request - URL [/controller/instance/2379/metricregistration]
... some data ...
[AD Thread-Metric Reporter0] 17 ago 2019 17:01:40,418 INFO MetricSender - REST Response Received - URL [/controller/instance/2379/metricregistration]
Now I only have the "Sending REST request" line, but I have no response.
[AD Thread Pool-Global1] 10 oct 2019 12:44:51,931 DEBUG ConfigurationChannel - REST - Sending Binary request - URL [/controller/instance/0/applicationConfiguration]
... some data ...
[AD Thread Pool-Global1] 10 oct 2019 12:44:52,642 DEBUG ConfigurationChannel - REST
Sending Binary payload Size : 72138 bytes
04-04-2022 09:31 AM - last edited on 04-04-2022 03:32 PM by Ryan.Paredez
Hi,
We have checked it and the correct access key is used and it was working fine till 23rd march. There has been no change to config after that. In the controller, it shows license is available for the access key used. We can jump into a call and show config if that helps.
We work in UK hours, after 3 PM BST would work for us
^ Post edited by @Ryan.Paredez for formatting.
04-04-2022 03:34 PM
Hi @ravindra.gowda,
Since this is an older Community post, I would recommend a few things.
1. Reask your question by posting starting a new thread and providing more context and information about your problem.
2. This is a peer-to-peer community; if you are looking to speak directly with Support, please go to www.appdynamics.com/support
Thanks,
Ryan, Cisco AppDynamics Community Manager
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