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04-17-2018 06:18 PM
Hi,
I have confirured the machine agent in QA without issues. But i tried to do the same in the PROD envrinoment i have some issues like machine agent is not reporting. I checked the firewall port is opened to controller.
Please find the below logs
[main] 17 Apr 2018 22:32:06,816 INFO FlexibleX509TrustManager - Using default keystore for SSL certificate validation.
[main] 17 Apr 2018 22:32:07,663 INFO HostIdProvider - Default Host Identifier Resolver using host name for unique host identifier [ausydp02]
[system-thread-0] 17 Apr 2018 22:32:08,047 WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds.
[system-thread-0] 17 Apr 2018 22:33:07,750 WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds.
04-17-2018 08:27 PM
Hello Karthikeyan,
1. Are you encrypting your credentials?
2. Did you check telnet to controller is open?
3. Do you have <node-name> entry in config file?
4. Do you have unique host name tag in config file?
5. Is this SAAS or On-prem controller?
Thanks
Sandeep
08-12-2019 09:53 PM
my enviroment is saas , I open the debug log .there is show error:
main] 13 Aug 2019 12:17:46,939 INFO FlexibleX509TrustManager - Using default keystore for SSL certificate validation. [main] 13 Aug 2019 12:17:47,263 INFO HostIdProvider - Default Host Identifier Resolver using host name for unique host identifier [bogon]
06-10-2020 03:44 AM - last edited on 06-15-2020 02:48 PM by Ryan.Paredez
Hi,
What is the resolution for the issue?
[main] 09 Jun 2020 13:30:01,621 INFO FlexibleX509TrustManager - Using default keystore for SSL certificate validation.
[system-thread-0] 09 Jun 2020 13:30:03,293 WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds
06-15-2020 02:55 PM
Hi,
There is an existing thread in the Community here: https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/not-able-to-start-machine-agent/m-p/...
That provides a few steps on how to troubleshoot. Please take a look and update this thread or the one linked above with any learnings you gained or to continue the conversations.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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