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The page 'Experience Journey Map' in EUM component shows an error message


Hello Sir/Madam,

I am using the on-permise version of the Appdynamics platform. I'm going to check the last features of the EUM component for a web application.
While checking the EUM data, everything is OK but the page 'Experience Journey Map' shows the following error message. What is the problem root cause?

Http failure response for https://mydomain/controller/restui/eum/common/userJourneyUiService/getPathBasedWebUserJourneyTree: 500 OK

Morever, the follwoing error occures in the controller log. You can find the full stack trace of the exception in the attached file.

[#|2024-06-18T05:37:09.855-0500|WARNING|glassfish 4.1||_ThreadID=31;_ThreadName=http-listener-1(3);_TimeMillis=1718707029855;_LevelValue=900;|Failed to fetch EUM web user journey for account333356-ss-Mpco-vghtqr2am7n4 Communication failure with service (http://myip:7001/userjourney/v3/web Unrecognized field "pageUrlPrefix" (class com.appdynamics.eum.platform.userjourney.query.api.query.PathBasedTreeNode), not marked as ignorable (10 known properties: "outgoingMap", "aggregatedOutgoingQoSList", "outgoingCount", "outgoingNodeDetails", "parentIdString", "incomingCount", "incomingNodeDetails", "name", "nodeIdString", "levelCount"])
at [Source: ($UnCloseableInputStream); line: 1, column: 92] (through reference chain: com.appdynamics.eum.platform.userjourney.query.api.result.PathBasedUserJourneyTree["nodes"]->java.util.ArrayList[0]->com.appdynamics.eum.platform.userjourney.query.api.query.PathBasedTreeNode["pageUrlPrefix"]).|#]

[#|2024-06-18T05:37:09.860-0500|SEVERE|glassfish 4.1|com.appdynamics.controller.persistence.ControllerExceptionHandlingInterceptor|_ThreadID=31;_ThreadName=http-listener-1(3);_TimeMillis=1718707029860;_LevelValue=1000;|SERVICE=CONTROLLER_BEANS MODULE=CONTROLLER LOGID=ID000401 Encountered a server exception Internal server error. See server.log for details.
at com.appdynamics.platform.persistence.TransactionInterceptor.lambda$invoke$0(
.....EUM Error-Page1.pngEUM Error-Page2.png


Community Manager

Hi @hamed.khosrawi,

It's been a few days and the Community has not jumped in. Have you happened to find a solution or anything new you can share?

If you are still looking for help, reach out to Sales:


Ryan, Cisco AppDynamics Community Manager

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