EUM - Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord|

[Sandor.Bihary]

Hi All!

I tried to apply the EUM monitoring to one of my web browser application. 

I can see data on the USer experience tab like Page Request per Minute or Browse/DEvice type.

However, I got this error message in the End User Time distribution widget.

Failed to connect to the AppDynamics Platform Events Service: Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord

I can see this in the controller logs:

[#|2019-02-07T08:07:09.609-0500|WARNING|glassfish 4.1|com.appdynamics.ui.controllerWeb.analytics.util.AnalyticsUtil|_ThreadID=47;_ThreadName=http-listener-1(3);_TimeMillis=1549544829609;_LevelValue=900;|Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord|#]

From the box where the controller is running I can reach out to the url with curl and got authentication issue which means from network perspective the connection is good:

[root@appd logs]# curl https://analytics.api.appdynamics.com/v3/events/browserrecord{"statusCode":401,"code":"NotAuthorized.Account","message":"HTTP 401 Unauthorized","developerMessage":null}[root@appd logs]#

I would appreaciate any hint or guidance how to fix this. 

Best Regards,

Sandor

[Sandor.Bihary]

Hi All!

Does anyone has any comment regarding this?

We have already double checked the firewall and network and it seems this is not a network related issue.

But apart from the error messages I have shared in the my former post, I did not find anything else.

Best,

Sandor