Cisco AppDynamics Community

Alberto.Astolfi · ‎01-30-2025

Dear Cisco,
today, I'm not able to see the list of the snapshots in many SaaS Controllers (at least 10 Controllers to which I have access). It seems that the snapshots were saved until yesterday 11:00 PM CET. I opened a ticket with severity S2 3 hours ago, but I didn't receive any information. The status page doesn't report any issues. Could you post some updates about this?

Thanks

Alberto

Ryan.Paredez · ‎02-03-2025

Hi @Alberto.Astolfi,

Thanks for sharing this with the community. Have you heard back from Support yet?

Thanks,

Ryan, Cisco AppDynamics Community Manager

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Alberto.Astolfi · ‎02-03-2025

Hi @Ryan.Paredez ,

yes, thank you. It's a problem of long running queries in the backend db of the Controllers. The problem was solved within few hours, raising an urgent PRE ticket to the AppDynamics engineers.

Regards,