How to attach a document in http request template?

[harikrishna.ghanta]

Hi Team,

Since we don't have direct integration with remedy, we are using an HTTP request template to integrate remedy with AppDynamics.

We have requirement here that, we would like to attach a runbook for each action triggered while creating a ticket with remedy. I don't find any option to attach documents in the HTTP request template.

Any idea how can we achieve this??

[Mario.Morelli]

Hi Harikrishna

I believe a better solution to this would be to create a document store(if you don't already have one) and add the link to the runbook in the alert itself.

That way when a user gets the notification he can just click on the link to access the runbook in OneDrive, SharePoint etc.

Reason for this is to have a master source of the documents/runbooks, which you can update without updating the health rules every time a document is updated.

Thanks