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Controller (SaaS, On Premises)

DatabaseAgent(MongoDB) Collector time out

New Poster

DatabaseAgent(MongoDB) Collector time out

I have manged to run the database agent from an EC2 instance on aws. The SaaS platform shows the agent.


But on creating the collector I keep on getting a time out.


The log is as follows::





^ Post edited by @Ryan.Paredez to remove log files. Please do not share or attach log files to community posts. 

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DatabaseAgent(MongoDB) Collector time out
AppDynamics Team

Hi Tuhin,


There was a limitation in our database agent; it could not connect to mongo when ssl is enabled which has been included in 4.4:





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New Poster

Thank you for the reply.
I was trying with 4.3 version as we are using java 7.
Have to upgrade our java version and try it.