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Hey Eric,   Thanks you for sharing details. I'm facing a similar issue where my description is coming in HTML and need to format it in plain text. We have a SaaS Controller and I'm unsure where I can use this below script to replace HTML tags.   #set( $em = $!{latestEvent.eventMessage.replace('"',"*")} ) #set( $em = $em.replace("<b>", "*") ) #set( $em = $em.replace("</b>", "*") ) #set( $em = $em.replace("<br>", " ") )   Regards, Aniruddha Salve ... View more

Hello,   Can you please mention the steps followed to achieve this.   Thank you. ... View more