Thanks for the reply. I managed to set up the integration on another combination of ServiceNow instance and AppDynamics controller and I saw what it should look like.
I forgot to mention - the instances where we observe the issue are both on-premise (the AppD controller and SN instance). AppD support provided us with an update set in order to deploy the integration locally. The update set was missing some identification rules that come with the store application. I suppose it is possible that there is something else missing as well. We will check and will follow-up with a support ticket if needed.
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