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Robert.Clark · 06-22-2017

I'm trying to do a password reset on my controller admin account for a SaaS lite controller. Since this is the admin account none of the other accounts can make the changes necessary to do a password reset and the admin account is not able to log in....

Robert.Clark · 06-23-2017

That solved the problem I was having. Thank you very much for your help and sorry for the wild goose chase to start this off.

Robert.Clark · 06-23-2017

Ahh, I misunderstood. That's for clearing that up. Now that leaves me with a slightly different problem; none of the current "appdynamics" users are accounts owners and have permission to add new users? Is there any way you can bump the permissions...

Robert.Clark · 06-23-2017

I've tried logging in using the same credentails I use for https://portal.appdynamics.com/account/subscriptions/... , which what I assume you meant by SAML user, but with no luck. I'm always required to enter a password, and the password I use for th...

Robert.Clark · 06-23-2017

Nothing in the spam folder (and we tried a reset with another account in case I messed up the email address for the first). Details for the instance below. The email for that account should go to [Email removed for privacy protection] [Screenshot re...

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SaaS lite controller password reset

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