Discussion Feed
06-23-2017
11:52 AM
That solved the problem I was having. Thank you very much for your help and sorry for the wild goose chase to start this off.
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06-23-2017
10:17 AM
Ahh, I misunderstood. That's for clearing that up.
Now that leaves me with a slightly different problem; none of the current "appdynamics" users are accounts owners and have permission to add new users? Is there any way you can bump the permissions, priviledges of one of those other accounts (any one will work).
Without this we'll have to discard this instance and start over, and I'd prefer to avoid that if I can.
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06-23-2017
09:14 AM
I've tried logging in using the same credentails I use for https://portal.appdynamics.com/account/subscriptions/... , which what I assume you meant by SAML user, but with no luck. I'm always required to enter a password, and the password I use for the subscription page is not accepted.
[Screenshot removed for privacy protection]
I've tried pretty much every combination of user name (both with and without email) and password I can think of. I even tried using the account name as the user name with no more success.
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06-23-2017
08:07 AM
Nothing in the spam folder (and we tried a reset with another account in case I messed up the email address for the first). Details for the instance below. The email for that account should go to [Email removed for privacy protection]
[Screenshot removed for privacy protection]
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06-22-2017
09:12 AM
I'm trying to do a password reset on my controller admin account for a SaaS lite controller. Since this is the admin account none of the other accounts can make the changes necessary to do a password reset and the admin account is not able to log in.
I've tried the password reset by email, but I don't receive any email with a reset link.
Is there any way I can force a reset from outside the controller so I can log back in with the admin/account owner credentials?
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Latest Activity
- Posted Re: SaaS lite controller password reset on Controller (SaaS, On Premise). 06-23-2017 11:52 AM
- Posted Re: SaaS lite controller password reset on Controller (SaaS, On Premise). 06-23-2017 10:17 AM
- Posted Re: SaaS lite controller password reset on Controller (SaaS, On Premise). 06-23-2017 09:14 AM
- Posted Re: SaaS lite controller password reset on Controller (SaaS, On Premise). 06-23-2017 08:07 AM
- Posted SaaS lite controller password reset on Controller (SaaS, On Premise). 06-22-2017 09:12 AM
- Tagged SaaS lite controller password reset on Controller (SaaS, On Premise). 06-22-2017 09:12 AM
- Tagged SaaS lite controller password reset on Controller (SaaS, On Premise). 06-22-2017 09:12 AM
- Tagged SaaS lite controller password reset on Controller (SaaS, On Premise). 06-22-2017 09:12 AM
- Tagged SaaS lite controller password reset on Controller (SaaS, On Premise). 06-22-2017 09:12 AM
Community Stats
Date Registered | 05-16-2017 09:56 AM |
Date Last Visited | 02-16-2018 11:25 AM |
Total Messages Posted | 8 |