Cisco AppDynamics Community

Lukas.Holub · ‎02-05-2025

Hi everyone,

I am testing the Smart Agent appdcli utility and encountered an issue. When I try to UPGRADE a machine agent by running the following command:

appd upgrade machine --inventory hosts.ini --connection ssh --config config.ini --version latest

The agent starts communicating with the Controller, but ServerMonitoring fails (see figure_1).

However, when I try to INSTALL the same agent and version by the following command:

appd install machine --inventory hosts.ini --connection ssh --config config.ini --version latest

Everything works fine (see figure_2). Do you have any idea why?
The problem only appears when I upgrade a machine agent running on Linux (Ubuntu-23.10 [mantic]). On Windows, I have not encountered this issue.
Regards, Lukas

Ryan.Paredez · ‎02-12-2025

Hi @Lukas.Holub,

Since it's been a bit with no reply from the community, did you happen to find any additional information or a solution you can share?

If you still need help you can contact AppDynamics Support: How do I open a case with AppDynamics Support?

Thanks,

Ryan, Cisco AppDynamics Community Manager

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