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on 06-01-2021 09:46 AM
This article outlines the initial troubleshooting steps to take when you can’t access your Enterprise Console's user interface.
The following are the troubleshooting steps AppDynamics Support Engineers start with, but customers can certainly self-test using the same process.
<platform>/platform-admin/logs/platform-admin-server.log
<platform>/mysql/logs/database.log
/opt/appdynamics/platform/platform-admin/conf/PlatformAdminApplication.yml
ps -ef | grep mysql
ps -ef | grep java
netstat -anp | grep 9191
curl -v http://<ec_host>:9191/service/version
curl -v https://<ec_host>:9191/service/version
cat /etc/hosts
ping -c1 $(hostname)
If you complete the preceding steps and the results were all positive, with no issues observed, then the network that connects your workstation and the Enterprise Console needs an in-house inspection from your network or Unix team.
It will help continued troubleshooting if you capture some additional detail by executing the following commands to stop and then start the EC using bash -x.
<platform-admin>/bin/platform-admin.sh stop-platform-admin
bash -x <platform-admin>/bin/platform-admin.sh start-platform-admin
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