How to troubleshoot Windows file paths not matching in Analytics Agent

[Gaurav.Soni]

Some Windows users see the following error message in the Analytics Agent log:

[2017-08-08T15:12:42,295+02:00]  [INFO ]  [log-sources-thread-0]  [c.a.a.a.source.tail.DirectoryPoller]  Skipping file [l:\com\cegid\99980700-preprod-retail-ondemand\webapp_12.1.log] because it doesn't match the file mask pattern.

The cause of this issue is often due to a user copying the Windows path from the command prompt into the log analytic job file as a value for the source file.

The file path from the Windows command prompt looks like this: 

C:\com\example\logs\sample.log

But the log analytics accepts the file path to be written as: 

C:/com/example/logs/sample.log

The command prompt path does not work and causes the error.

The solution to this issue is to enter the path and the "nameGlob" value like so:

...
...
source:
  type: file
  path: L:/com/cegid
  nameGlob: **/WebApp.log
  startAtEnd: false
...
...

Then restart the analytics agent.