BusinessTransactions logs say "Running IBM Java Agent [No]"

[Simon.Parish]

So I have one particular app agent that starts up, but then the business transactions log just states:

[Thread-0] 11 Dec 2018 11:41:13,118 INFO - Starting BT Logs at Tue Dec 11 11:41:13 GMT 2018
[Thread-0] 11 Dec 2018 11:41:13,119 INFO - ###########################################################
[Thread-0] 11 Dec 2018 11:41:13,119 INFO - Using Java Agent Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[Thread-0] 11 Dec 2018 11:41:13,119 INFO - Running IBM Java Agent [No]

and nothing else - any ideas?

[Naoto.Yamamoto]

Hi Simon, 

Thanks for posting the question on the Community.

We see BT log will have entry for any monitored transactions. Transactions will be monitored if any transactions are out of box eligible like Servlet.

If you see node in UI with JVM memory metrics but no BT entry in BT logs, it could be that load is not of type Servlet, Struts, and so on.

In that case, we suggest below steps as a solution:

1. Please define POJO rule if you have API class and method details. This can be set in UI->”Application” tab->”Configuration” tab in bottom left->”Transaction Detection”. After that, please check if the log and UI have BT load. This step is documented here: https://docs.appdynamics.com/display/PRO45/POJO+Entry+Points 
2. If you do not know BT API details, set node property find-entry-points to be true in UI and save changes. This step is documented here: https://docs.appdynamics.com/display/PRO45/App+Agent+Node+Properties. After that, please make transactions on JVM with agent configured, and share agent node logs folder for our review. Then, we can suggest possible entry points. 

 
Let me know if this helped you.

Many thanks,

Naoto