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AppDynamics MySQL - root user not found

Explorer

AppDynamics MySQL - root user not found

Hi,

 

When installing the controller on a Windows 2012 machine, it always times out at the end because it couldn't start the database properly.  However, I found that I can successfully start the database as a windows service.  My issue now is that I can't login to the controller with either the root password or via the user I created during the install process.  So I ran the login-db task and queried the user table.  However, root and the user I created were not there, only a user named system and singularity agent were present!  

 

I have tried reinstalling twice and had the same problem with the database.  Is there a way to manually enter a row in the database for root and another user?

 

Regards,

Angelo

AppDynamics MySQL - root user not found
2 REPLIES 2
AppDynamics Team

Re: AppDynamics MySQL - root user not found

@gurmit.arora I think you've run into this before, can you help the customer?

 

Thanks,

 

Cody

Architect

Re: AppDynamics MySQL - root user not found

Angelo,

First, i will try to see if you are able to login to the admin page?

You can do so by using the following url

http://yourservername:port/controller/admin.jsp

it will ask you for your root password.

 

Cody, i do not recall having this issue since adding an entry in the tables needs sha encrypted uname, password etc.

we had issue with migrating account keys.