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10-26-2017 06:52 AM
Dear all
i have a problem in starting up EUM, for log detail please refer to the attachment
and the log is :
java.lang.RuntimeException: failed to update Analytics events. Please see log for details of errors!
| at com.appdynamics.eum.processor.EUMProcessorServerApplication.syncEumAccountsToAnalyticsAccounts(EUMProcessorServerApplication.java:287)
| at com.appdynamics.eum.processor.EUMProcessorServerApplication.run(EUMProcessorServerApplication.java:210)
| at com.appdynamics.eum.processor.EUMProcessorServerApplication.run(EUMProcessorServerApplication.java:144)
10-26-2017 08:11 AM
Oliver,
The log is complaining about your analytics/events-service not in a good state and hence eum is unable to sync up with the events-service and its failing to startup.
You need to fix the events-service shard issue
Log snippet:
6 Oct 2017 20:39:27.755 +0700 main AD.BulkUpdateAPICaller ERROR Failed to update for all accounts event type [BrowserRecord], url [http://appdynamicspoc3:9090/v3/events/BrowserRecord/_bulk?timeout=3600000], key [YWQzMm...], status code [500] 26 Oct 2017 20:39:27.756 +0700 main AD.BulkUpdateAPICaller ERROR {"statusCode":500,"code":"Unexpected.Exception","message":"UnavailableShardsException[[async_executor_status][0] [1] shardIt, [0] active : Timeout waiting for [1m], request: indices:data/write/update]","developerMessage":"com.appdynamics.analytics.shared.rest.exceptions.JobException: UnavailableShardsException[[async_executor_status][0] [1] shardIt, [0] active : Timeout waiting for [1m], request: indices:data/write/update]\n\tat com.appdynamics.analytics.processor.event.asyncjob.AsynchronousEventTypeUpdateService.updateJobIndex(AsynchronousEventTypeUpdateService.java:180)\n\tat com.appdynamics.analytics.processor.event.asyncjob.AsyncJob.updateJobStatus(AsyncJob.java:105)\n\tat com.appdynamics.analytics.processor.event.asyncjob.AsyncJob.updateJobStatus(AsyncJob.java:95)\n\tat
Take a look at the below KB article which talks about a similar issue
Regards,
Mohammed Rayan
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