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No Controller Installed "Connection to [appdynamicsreportingservice.exe] failed "

Adventurer

No Controller Installed "Connection to [appdynamicsreportingservice.exe] failed "

i tried to install the controller v 4.4 using the entrpise console and it fails with this error "Connection to [appdynamicsreportingservice.exe] failed due to [[SC] EnumQueryServicesStatus:OpenService FAILED 1060: The specified service does not exist as an installed service. ]."

No Controller Installed "Connection to [appdynamicsreportingservice.exe] failed "
1 REPLY 1
Wanderer

Re: No Controller Installed "Connection to [appdynamicsreportingservice.exe] failed "

Any updates on this issue , i'm also facing the same issue while installing controller from Enterprise Console, i have chanaged the port from "8020" to "8022" for reporting service as some other service is using the port. 

 

here is the log:

==============

com.appdynamics.orcha.core.executor.DefaultPlaybookExecutor: Executing : Register Reporting Service on windows
ERROR [2018-06-05 18:16:06.826] com.appdynamics.orcha.core.executor.DefaultPlaybookExecutor: Error executing task: TaskSpec[name=Register Reporting Service on windows,runLocal=false,localModule=false,ignoreErrors=false,registerOutputAs=,operationSpecList=[ShellSpec[chdir=,environment=,command=[E:/AppDynamics/Platform/product/controller/reporting_service/reports/bin/reports-service.bat, install],spawn=false,failOnError=true,timeout=0,consoleOutputFile=,consoleInputFile=,hideContext=false,name=shell,isLocalOperation=false,assertionSpecList=[]], ServiceStateSpec[serviceName=appdynamicsreportingservice.exe,state=STOPPED,retryTimeout=60,retryInterval=5,name=service_state,isLocalOperation=false,assertionSpecList=[]]],taskSshTimeout=7200000,heartbeatInterval=60,longRunningInitInterval=500,longRunningPollInterval=1000,longRunningWriteInterval=200,async=false,longRunning=false,updateThreshold=30,uid=,deleteDir=true,separateProcess=false]
ERROR [2018-06-05 18:16:06.869] com.appdynamics.orcha.core.OrchaRunnerImpl: Error executing:
ERROR [2018-06-05 18:16:06.871] class com.appdynamics.platformadmin.core.job.JobProcessor: Platform/Job [2/55059e8a-c7c6-43d6-bae2-8484ca386986]: Stage [Install reports service] failed due to [Task failed: Register Reporting Service on windows on host: CNIW-SGH712PBF2 with message: Connection to [appdynamicsreportingservice.exe] failed due to [[SC] EnumQueryServicesStatus:OpenService FAILED 1060: The specified service does not exist as an installed service. ].]