Controller (SaaS, On Premise)

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Cannot see the load or traffic of BTs on the BT page in Controller UI

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AppDynamics Team

I instrumented an agent and the application shows up in my controller UI, On-Prem model, after generating load on my application, I waited for quite a few minutes, around 20 minutes, but my transactions didn't show up on the BT page. But I can see the transaction on the top Business transactions page. with the number of calls, and calls/min made to them.
I tried using Live Preview and it is instantly detected by my Live preview as well, but they don't show up on my BT page. I can see all my transactions if I uncheck the show transactions with performance data in the filters. But it doesn't show any calls or other metrics.

My Agent is running. I checked it on the Controller UI.
I also tried clearing out my browser cache, tried using a different browser, it still doesn't work.
Has anyone experienced a similar issue and how did you tackle it? Or does anyone have any other suggestions on what the problem might be?

 

Appagent Version: 4.5.9

Controller Version: 4.5.9

 

Thanks!

Cannot see the load or traffic of BTs on the BT page in Controller UI