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02-07-2018 12:07 PM
I recently began an effort to automate monitoring of an application. I ran into a problem where the machine agent service would start and then stop. The log file said it was unable to read controller-info.xml. My C# application was using an XmlDocument to load and save the XML. I discovered that it was saving as UTF-8 with BOM. The oringal controller-info.xml was saved as UTF-8 w/o BOM. This small change prevents the machine agent service from running. When I fixed the encoding it started working again.
My issue is that any agent service should be capable of handling XML whether it has a BOM or not.
02-08-2018 09:30 PM
Hi,
Could you please share the machine agent log to debug the issue further.
Thanks,
Atyuha
02-09-2018 11:21 AM
Here is the log. To replicate, use notepad++ and edit controller-info.xml. Change the encoding to UTF-8 and then restart the machine agent service.
02-13-2018 09:27 AM
Hi.
We have seen same issue in the past when the xml file is opened with certain XML specific editors.
Also can you download the agent again and edit controller-info.xml with vi editor and let me know how it goes?
Thanks,
Atyuha
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