Our EUM Server cant start and some error messages in the eum-processor.log.
Error Starting EUM Processor Server
| java.lang.RuntimeException: failed to update Analytics events. Please see log for details of errors!
| at com.appdynamics.eum.processor.EUMProcessorServerApplication.syncEumAccountsToAnalyticsAccounts(EUMProcessorServerApplication.java:357)
| at com.appdynamics.eum.processor.EUMProcessorServerApplication.run(EUMProcessorServerApplication.java:269)
| at com.appdynamics.eum.processor.EUMProcessorServerApplication.run(EUMProcessorServerApplication.java:203)
| at io.dropwizard.cli.EnvironmentCommand.run(EnvironmentCommand.java:43)
| at io.dro
pwizard.cli.ConfiguredCommand.run(ConfiguredCommand.java:85)
| at io.dropwizard.cli.Cli.run(Cli.java:75)
| at io.dropwizard.Application.run(Application.java:93)
| at com.appdynamics.eumcloud.EUMProcessorServer.main(EUMProcessorServer.java:40)
I search the knowledge base and find this KB describe similar case:
https://community.appdynamics.com/t5/Knowledge-Base/What-should-I-do-when-the-EUM-Server-fails-to-st...
As describe in this kb I find similar messages in eum-processor.log:
28 Feb 2019 03:40:37.514 +0000 main AD.AnalyticsAccountManage ERROR CreateAccount : account="XXXXXX.Ltd.-a0Q3400000EqsKyEAJ", Error Code [401], Exception [RestException(statusCode=401, code=NotAuthorized.Account, errorMessage=HTTP 401 Unauthorized, developerMessage=null, logCorrelationId=null)] Dev Message [null]
In kb, the Error Code is 500 and our Error Code is 401.
I use the command provide in kb to check event service status:
curl http://<events_service_machine>:9081/healthcheck?pretty=true
In output of this command I cant find the section below:
events-service-api-store / elasticsearch-singlenode-module
I use the next command provide in kb:
curl http://<events_service_machine>:9200/_cat/shards?v
The output of this command is below:
curl: (7) Failed to connect to event_service_server port 9200: Connection refused.
The port 9200 doesnt work.
So I cant use the solution of this kb to resolve our problem.
How can I resolve this problem?
