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Thank you for sharing the details.
From the screenshots, it appears that there are no metrics in the metrics browser.
Please see if the metrics are visible in the Mbean browser within the Controller. If you are able to see them, it could be a configuration issue. Please use correct JMX rules to identify the metrics. For more information, see Monitoring JMX documentation.
Metrics not being visible on the browser indicates the agent is not reporting, and without looking at logs we can't give you a definite answer why they are not reporting. For this we need the agent debug logs to troubleshoot. You might also need configuration help, and in this case, it's best to open a support case with agent debug logs from one of the nodes along with the description in the post.
Hope it helps. Let us know how it goes.