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How you are trying to retrieve metric data, Are you using REST API? Please refer the following document.
I am trying to access metric-data REST API of my application using postman.
I am giving the REST API, selecting basic authentication, and giving the local user credentials, which I have created, but I am still not able to access the REST api mentioned in the documentation.
I am getting 401 Unauthorized error.
Make sure user have administrator or account owner permissions and provide the correct account name and use the username in the defined format followed by the password.
Format - username@accountname:password
Alternately you can copy the REST URL open an incognito window and hit the URL for authentication use the same format for username followed by the password.