cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Not a customer? Start a free trial

Click the Start a free trial link to start a 15-day SaaS trial of our product and join our community as a trial user. If you are an existing customer do not start a free trial.

AppDynamics customers and established members should click the sign in button to authenticate.

Controller (SaaS, On Premises)

Getting Exception While Installing Controller by Enterprise Console

prasanta.padhy
Creator

Getting Exception While Installing Controller by Enterprise Console

Hii All,

Can any please help out to solve the error while install controller through Enterprise console on windows machine.

PFB error I am facing while installing The Controller version 4.4.3.

Error meassage :

 

ERROR [2018-05-18 15:51:37.179] com.appdynamics.orcha.core.OrchaRunnerImpl: Error executing:
ERROR [2018-05-18 15:51:37.185] class com.appdynamics.platformadmin.core.job.JobProcessor: Platform/Job [1/c21b0633
-884f-4e1f-a92e-a1ec88a00755]: Stage [Install MySQL] failed due to [Task failed: Facts collection on host:
MSPAPPTEST with message: java.lang.NumberFormatException: null at java.lang.Long.parseLong(Unknown Source) at
java.lang.Long.parseLong(Unknown Source) at
com.appdynamics.orcha.modules.utils.WindowsMemoryInfoCollector.getAvailableMemory
(WindowsMemoryInfoCollector.java:38) at com.appdynamics.orcha.modules.utils.MemoryUtil.getAvailableRAM
(MemoryUtil.java:77) at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getAvailableRAMInMB
(HostFactsCollectorImpl.java:97) at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getFacts
(HostFactsCollectorImpl.java:37) at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getFacts
(HostFactsCollectorImpl.java:23) at com.appdynamics.orcha.modules.modules.FactsExec.run(FactsExec.java:43) at
com.appdynamics.orcha.modules.modules.FactsExec.run(FactsExec.java:24) at
com.appdynamics.orcha.shared.OperationExec.execute(OperationExec.java:39) at
com.appdynamics.orcha.modules.execution.CommandExecutor.execute(CommandExecutor.java:108) at
com.appdynamics.orcha.modules.execution.OrchaCommandExecutor.execCommandSpec(OrchaCommandExecutor.java:175) at
com.appdynamics.orcha.modules.execution.OrchaCommandExecutor.execCommand(OrchaCommandExecutor.java:111) at
com.appdynamics.orcha.core.remote.LocalCmdExecutor.exec(LocalCmdExecutor.java:47) at
com.appdynamics.orcha.core.executor.TaskExecutor.call(TaskExecutor.java:63) at
com.appdynamics.orcha.core.executor.TaskExecutor.call(TaskExecutor.java:33) at java.util.concurrent.FutureTask.run
(Unknown Source) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at
java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown
Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown
Source) ]

 

By replying you agree to the Terms and Conditions of the AppDynamics Community.
Getting Exception While Installing Controller by Enterprise Console
1 REPLY 1
Pratik.Maskey
AppDynamics Team

Hi,

Could you please select the installer exe and run as an administrator. Let us know how it goes. 

 

Are you trying to install the controller on Windows 10 machine? If yes it is not supported as per doc. 
https://docs.appdynamics.com/display/PRO43/Platform+Requirements#PlatformRequirements-OperatingSyste...

 

-Thanks



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.