Not a customer? Click the 'Start a free trial' link to begin a 30-day SaaS trial of our product and to join our community.
Existing Cisco AppDynamics customers should click the 'Sign In' button to authenticate to access the community
05-18-2018 04:40 AM
Hii All,
Can any please help out to solve the error while install controller through Enterprise console on windows machine.
PFB error I am facing while installing The Controller version 4.4.3.
Error meassage :
ERROR [2018-05-18 15:51:37.179] com.appdynamics.orcha.core.OrchaRunnerImpl: Error executing:
ERROR [2018-05-18 15:51:37.185] class com.appdynamics.platformadmin.core.job.JobProcessor: Platform/Job [1/c21b0633
-884f-4e1f-a92e-a1ec88a00755]: Stage [Install MySQL] failed due to [Task failed: Facts collection on host:
MSPAPPTEST with message: java.lang.NumberFormatException: null at java.lang.Long.parseLong(Unknown Source) at
java.lang.Long.parseLong(Unknown Source) at
com.appdynamics.orcha.modules.utils.WindowsMemoryInfoCollector.getAvailableMemory
(WindowsMemoryInfoCollector.java:38) at com.appdynamics.orcha.modules.utils.MemoryUtil.getAvailableRAM
(MemoryUtil.java:77) at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getAvailableRAMInMB
(HostFactsCollectorImpl.java:97) at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getFacts
(HostFactsCollectorImpl.java:37) at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getFacts
(HostFactsCollectorImpl.java:23) at com.appdynamics.orcha.modules.modules.FactsExec.run(FactsExec.java:43) at
com.appdynamics.orcha.modules.modules.FactsExec.run(FactsExec.java:24) at
com.appdynamics.orcha.shared.OperationExec.execute(OperationExec.java:39) at
com.appdynamics.orcha.modules.execution.CommandExecutor.execute(CommandExecutor.java:108) at
com.appdynamics.orcha.modules.execution.OrchaCommandExecutor.execCommandSpec(OrchaCommandExecutor.java:175) at
com.appdynamics.orcha.modules.execution.OrchaCommandExecutor.execCommand(OrchaCommandExecutor.java:111) at
com.appdynamics.orcha.core.remote.LocalCmdExecutor.exec(LocalCmdExecutor.java:47) at
com.appdynamics.orcha.core.executor.TaskExecutor.call(TaskExecutor.java:63) at
com.appdynamics.orcha.core.executor.TaskExecutor.call(TaskExecutor.java:33) at java.util.concurrent.FutureTask.run
(Unknown Source) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at
java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown
Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown
Source) ]
05-21-2018 02:08 AM
Hi,
Could you please select the installer exe and run as an administrator. Let us know how it goes.
Are you trying to install the controller on Windows 10 machine? If yes it is not supported as per doc.
https://docs.appdynamics.com/display/PRO43/Platform+Requirements#PlatformRequirements-OperatingSyste...
-Thanks
User | Count |
---|---|
4 | |
3 | |
3 | |
1 | |
1 | |
1 |
Thank you! Your submission has been received!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form