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on 12-30-2016 02:02 PM - edited on 09-14-2018 01:46 PM by Nina.Wolinsky
You may be seeing gaps in EUM data.
Here is how we can troubleshoot & try resolve some common issues:
15:34:49.844 +0700 Downgrade trial accounts-1 AD.LicenseLifecycleManage INFO Downgrading EUM trial features as necessary
15:34:51.405 +0700 dw-181 - GET /v2/account/PTTelekomunikasiIndonesia-a0Q8000000BWzGLEA1/application/EUM-AAB-AUB/metrics?timestamp=1483000380000 dropwizard.LoggingExcepti ERROR
| Error handling a request: 7bae2de7bc684334
| com.appdynamics.eum.rest.exception.ApiException: Not an active app: applicationKey=EUM-AAB-AUB
at com.appdynamics.eum.api.resources.DownloadDataResource.validateApplication(DownloadDataResource.java:380)
| at com.appdynamics.eum.api.resources.DownloadDataResource.sendMetrics(DownloadDataResource.java:125)
For additional troubleshooting steps, see: I created a new EUM app. Why is there no EUM data on the Controller?
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