Agent and controller configuration failure

[jjchristline]

Hi,

Once downloading the agent from getting started wizard and installing it from cmd prompt. I find warn log files "Warn RegistrationChannel Could not connect to the controller/invalid response from controller, cannot get registration information"

How to fix this issue?

[Mohammed.Rayan]

jjchristline,

Can you please cross check if your controller-info.xml file is correctly configured.

You can review the below link which has a sample configuration.

https://docs.appdynamics.com/display/PRO42/Java+Agent+Configuration+Properties#JavaAgentConfiguratio...

Regards,

Mohammed Rayan

[gurmit.arora]

If you config file looks good, you may walso want to check that you are able to reach / communicate to your controller host from your agent host. You can do so by running telnet commands from agent to controller host and port and confirm you have connectivity.

[jjchristline]

Hi ,

 I tried running telnet command and got this error message " could not open connection to the host, on port 443: connection faile"

I am using saas trial version.