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04-20-2022 06:46 AM - last edited on 04-20-2022 01:41 PM by Ryan.Paredez
Hello,
The reason for my question is that I have installed the database agent, but on the Controller, I can't see queries and activities.
When I take a look at the logs, I have the following:
and on controller UI I get this message:
Thanks for your Help!
04-20-2022 01:50 PM
Is your Controller On-prem or SaaS? Can you let me know what Controller version you are running?
Thanks,
Ryan, Cisco AppDynamics Community Manager
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04-21-2022 02:13 AM
Hi Ryan Paredez,
my controller is On-prem and the version is 21.4.4-1301.
Thanks for your Help
04-22-2022 10:09 AM
I found this information in an existing support ticket. Please use it as general guidelines for potentially helping you debug this and finding a solution.
controller version : 4.5.17
db agent version: 22.2.
ES version : 4.5.2.20599
2nd problematic Env:
controller version : 4.5.17
db agent version: 4.5.18
ad.accountmanager.key.controller=[Redacted]
ad.accountmanager.key.mds=[Redacted]
ad.accountmanager.key.ops=[Redacted]
export JAVA_HOME= "/opt/appdynamics/platform/product/jre/<version>"
Thanks,
Ryan, Cisco AppDynamics Community Manager
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