Windows Machine agent cant connect to AppD server

[sathishkumar.R]

Dear Team,

Am setting up the machine agent and trying to send data to server, but am getting this error

Caused by: org.apache.http.conn.ConnectTimeoutException  (Windows Machine agent)

Caused by: org.apache.http.conn.ConnectTimeoutException: Connect to *****.appdynamics.com:443 [****-dev.saas.appdynamics.com/***.139, *****-saas.appdynamics.com/18.***.***.23, ****-dev.saas.appdynamics.com/5*.2*.**.***] failed: connect timed out

Things we tried and checked

• Enable debug mode and captured the log
• Updated proxy in conf with port and url
• Url can be reached via browser and curl command
• Imported certs in security lib of machine agent

Note : Via broswer i can reach the server

Pls throw some light 

Thanks in advance

Sathish

[Mario.Morelli]

Hi Satish

Which Machine agent version are you using? Have you triedd using 1-2 versions back to test if you get the same problem?

Ciao

[sathishkumar.R]

Hi @Mario.Morelli , i found the issue is becoz of the proxy issue ,now its resolved

[Claudia.Landivar]

Hey there, @sathishkumar.R 

Glad to hear your issue is resolved! For the benefit of the Community, would you consider elaborating on the issue, troubleshooting process, and how you resolved it?

[sathishkumar.R]

Hi @Claudia.Landivar , it is because of the fire wall setting in the machine agent which restricts the machine from connecting to server , then we used this command to resolve it 

cscript InstallService.vbs -Dappdynamics.http.proxyHost=proxy1-***.***.com -Dappdynamics.http.proxyPort=8080 -Dappdynamics.http.proxyUser=user -Dappdynamics.http.proxyPasswordFile=D:\machineagent-bundle-64bit-windows-23.7.0.3689\password.txt