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Controller (SaaS, On Premises)

Enterprise Console service is not starting in windows

Enterprise Console service is not starting in windows

Re: Enterprise Console service is not starting in windows

Hi Ryan

 

We are waiting on approvals to do those steps as it was already in running environment.

 

thanks

Ryan.Paredez
Community Manager

Re: Enterprise Console service is not starting in windows

Hi @jaganathan.ellappan,

 

Thanks for getting back to me! Please report back once you've been able to try it.

 

 


Thanks,
Ryan, AppDynamics Community Manager



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Re: Enterprise Console service is not starting in windows

Hey Ryan,

 

Sure, once it fixed will let you know.

 

Thanks

Re: Enterprise Console service is not starting in windows

Hi @Hiroki.Ito and @Ryan.Paredez 

 

Is it possible to uninstall the enterprise console alone without uninstalling other components like controller and controller DB etc. Since we are using SaaS version, all component are installed together in single machine.

 

Kindly help me on this.

 

Thanks

 

 

Hiroki.Ito
AppDynamics Team

Re: Enterprise Console service is not starting in windows


The page below explains a way to uninstall the enterprise console without uninstalling other components.
You also need to discover existing components after reinstalling enterprise console.
However, this can be complicated and a support engagement could be helpful.
Support is only accessible for non trial/Lite customers.

・Uninstall the Enterprise Console

・Discover Existing Components

Best Regards,
Hiroki

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Re: Enterprise Console service is not starting in windows

Hi @Hiroki.Ito 

 

will try this and let you know.

 

thanks

Ryan.Paredez
Community Manager

Re: Enterprise Console service is not starting in windows

@jaganathan.ellappan  we're you able to try out @Hiroki.Ito latest suggestion?


Thanks,
Ryan, AppDynamics Community Manager



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Re: Enterprise Console service is not starting in windows

Hi @Hiroki.Ito and @Ryan.Paredez 

 

Does this affect database if uninstall the enterprise console.

Is there any solution that can upgrade without service started. 

 

thanks

Hiroki.Ito
AppDynamics Team

Re: Enterprise Console service is not starting in windows

 
This uninstalls enterprise console DB but not controller DB.
You can take backups for enterprise console DB and controller DB before uninstalling enterprise console.
・For enterprise console DB

・For controller DB

> Is there any solution that can upgrade without service started.
Do you mean upgrade enterprise console without running it?
As written in the document below, enterprise console needs to be running to upgrade it.
> Make sure your Enterprise Console is running before you run the upgrade. This is to validate the Database Root User Password and Platform Admin Database Password. You will need to input the passwords when upgrading through the GUI.

Best Regards,
Hiroki

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Re: Enterprise Console service is not starting in windows

hi @Hiroki.Ito 

 

Thanks but the issue is enterprise console service is not running and enterprise console DB service is running good! 

 

Will even try this and let you know what I get.

 

thanks