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05-21-2018 09:29 AM - last edited on 01-08-2020 03:41 PM by Ryan.Paredez
Dear All,
We have set up an email template and we have created an email action using this template.
Once we have done this, we have added a custom variable on the email template, but this variable doesn´t appear on the action created that uses this email template, so we can´t establish any value on this variable.
Is it necessary to create a new action every time a custom variable is added to the email template? Have we done something wrong?
The controller version is 4.3.
Thanks in advance for the kind cooperation.
Paco.
05-22-2018 02:07 AM
Hi,
Please find the following document regarding the custom templet variables.
https://docs.appdynamics.com/display/PRO44/Email+Templates#EmailTemplates-CustomTemplatingVariables
Could you verify if the test templet is working for you?
Please find the following document regarding predefined custom templating variables -
https://docs.appdynamics.com/display/PRO44/Predefined+Templating+Variables
Once you save the templet you can test it, is test templet working? Could you elaborate the issue you are facing, screenshots will help.
-Thanks
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