AppDynamics Community

Arun.Karoth · ‎01-31-2023

I have a Saas trial [redacted] and I have received the 500 internal error for some time. How can I fix this?

^ Post edited by @Ryan.Paredez to remove Controller URL. Please do not share Controller URL on Community posts for security and privacy reasons

Ryan.Paredez · ‎02-01-2023

Hi @Arun.Karoth,

I'm looking into this. I will report back here or through a Private Message.

Thanks,
Ryan, AppDynamics Community Manager

Found something helpful? Click the Accept as Solution button to help others find answers faster.

Liked something? Click the Thumbs Up button.

Matthew.Connley · ‎02-02-2023

Hello, I am experiencing the same issue. Please advise.

Matthew.Connley · ‎02-06-2023

Attempting to log in to the controller for my trial, I receive the following 500 error:

: HttpErrorResponse <html><body><h1>500 Internal Server Error</h1><br/>Exception Id:d2cae2e4-1c58-4087-ab02-39928af4ee8f<br/></body></html> Http failure response for https://<redacted>.saas.appdynamics.com/controller/restui/containerApp/mainNavConfig: 500 Internal Server Error

Please advise.

Ryan.Paredez · ‎02-07-2023

Hello @Arun.Karoth and @Matthew.Connley,

I heard from the Accounts team

You should not click on "Use local login" rather should click on "Next".

On the login screen, you need to provide the email address/password associated with account creation.

Please let me know if this helps.

Thanks,
Ryan, AppDynamics Community Manager

Found something helpful? Click the Accept as Solution button to help others find answers faster.

Liked something? Click the Thumbs Up button.

Matthew.Connley · ‎02-07-2023

@Ryan.Paredez That is how I am logging in -- I am not clicking "Use local login". The problem persists.

Ryan.Paredez · ‎02-08-2023

Hi @Matthew.Connley thanks for letting me know. I've reported this back to the team. I will continue to update everyone here via this thread.

Thanks,
Ryan, AppDynamics Community Manager

Found something helpful? Click the Accept as Solution button to help others find answers faster.

Liked something? Click the Thumbs Up button.

Ryan.Paredez · ‎02-16-2023

Hi @Arun.Karoth @Matthew.Connley are you still having issues? I have not heard back from Accounts, but I'll ping them again if this is still an issue.

Thanks,
Ryan, AppDynamics Community Manager

Found something helpful? Click the Accept as Solution button to help others find answers faster.

Liked something? Click the Thumbs Up button.

AppDynamics Community

500 Internal error saas trial