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Hi Paul,   You can instrument the C++ part of the Siebel application by using the SDK API that we provide.It will require access to modify and build the code involved.There is no automatic instrumentation available as of now. Java agents can be used to instrument the JVM components. Please refer the following documents for more details https://docs.appdynamics.com/pages/viewpage.action?pageId=42583435 https://docs.appdynamics.com/display/PRO44/Java+Agent   Thanks and Regards, Sajna Sreenivasan ... View more

Hi Liana,   Can you give some information on which agent you are trying to install? Will guide you accordingly.   Thanks and Regards, Sajna Sreenivasan ... View more

Hi Robert,   Were you able to install using the install.bat script?Currently, it seems like install was not a success and it didn't create  appdynamics_sdk_log4.cxxx.xml file . Could you please try running the install.bat script again after following the below steps Steps to do 1.Replace the install.bat in your environment with the one attached 2.Please use the appdynamics_sdk_log4cxx.xml.win.template attached to the ticket instead of xml.template in your environment. Once it is done can you please restart proxy and try running the application again.Let us know how it goes.   Thanks and Regards, Sajna Sreenivasan   ... View more

Hi, Sorry that you are facing issues.But I guess we can discuss further on either https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/Monitoring-a-stand-alone-C-native-application/td-p/28628 or https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/Monitoring-a-stand-alone-C-native-application/td-p/28630   All three posts seem to be regarding the same issue.Please note that coordinator service is only applicable for .NET agent and not the C++ agent.   Thanks and Regards, Sajna Sreenivasan ... View more

  Hi,   I think you are referring to the wrong section of our Documents.Please refer the following section   "Install the SDK on Windows" section in the following link https://docs.appdynamics.com/pages/viewpage.action?pageId=35457135 You need to run a batch file to run the proxy instead of a shell script in windows.   I can see that there is a similar issue raised in https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/Monitoring-a-stand-alone-C-native-application/td-p/28630.Maybe we can discuss the issue in any one of them of your choice.It would be easier for us to track.   Thanks and Regards, Sajna Sreenivasan           ... View more

Hi, I guess you might not be referring the right section in our documents.Can you please check the "Install the SDK on Windows" section in the following link https://docs.appdynamics.com/pages/viewpage.action?pageId=35457135 Also, there is a high possibility that you are trying to use Linux package in windows.Instead of shell script you will have to run a batch file to run the Java proxy in windows.So please make sure that you have downloaded windows specific package for the SDK. Thanks and Regards, Sajna Sreenivasan   ... View more

Hi, Are you sure there was load at that point of time when there was the message "No load detected for the time range"? Why don't you upload all the Apache agent logs, apache access logs, and appdynamics_agent.conf  in the SFTP path which I have shared with you privately? Could you please attach a snapshot of the controller UI as well? Thanks and Regards, Sajna Sreenivasan   ... View more