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Arun.Dasetty · ‎03-24-2020

Hi Shreya, If the app has APM node from same machine agent host, then the user needs to make sure APM node hostname and machine agent hostname value are resolved same, one way to force the hostname to be same is using -Dappdynamics.agent.uniqueHostId= arg. Ideally, the machine agent will automatically associate to APM application given the hostname for APM node and machine agent are auto resolved same as well. refer doc https://docs.appdynamics.com/display/PRO45/Standalone+Machine+Agent+Installation+Scenarios I hope that answers.

Arun.Dasetty · ‎02-19-2020

What are the steps to troubleshoot a Port 443 error? Troubleshoot the error step-by-step as follows: Step 1. Check to see whether Port 443 is opened Check (telnet <controller-host> 443) from the agent host to make sure the port has been opened. If it's closed, open it. Step 2. Check the proxy If port 443 is open, but the agent still can’t telnet, check the proxy. Does it exist? If so, curl with proxy args to see whether the network firewall/proxy is working. You want to determine whether the error is caused by the agent or whether it’s a proxy end error. curl -x http://proxyHost:proxyPort/ -I https://<controller-host>:443/controller/rest/serverstatus Step 3. SSL for the Java Agent If either telnet or curl work on the port without errors, but the agent still fails with an “SSL certs missing” error, review the Enable SSL for the Java Agent documentation. There are many SSL exception variants, of which many require expert-level debugging. If your error isn’t addressed in the above documentation, please initiate a ticket with AppDynamics customer support. Step 4. JKK and SSL supported protocol or cipher limitations JDK and SSL supported protocol/cipher limitations also require expert-level SSL debugging, so we recommend reaching out to AppDynamics support.

Arun.Dasetty · ‎01-22-2020

Hi, Can you share (telnet <controllerhostname> <controllerport>) from agent host provide controller host and port used in the agent config? and also send the agent node logs folder archive for our review, email logs directly to my email id shared email in a different message.

Arun.Dasetty · ‎03-21-2019

Hi Jeremy, We confirm we already have a feature request in road map as of now no ETA yet on this.

Arun.Dasetty · ‎10-24-2018

Hi John, By default internal agent is configured to my understanding and the related entry is in domain.xml at path <Controller_install_dir>/appserver/glassfish/domains/domain1/config/ path like below under xml section <config name="server-config"> and the path of agent directory is <Controller_install_dir>/appserver/glassfish/domains/domain1/appagent/ and it is auto filled with config details during installation of controller itself. <jvm-options>-javaagent:${com.sun.aas.instanceRoot}/appagent/javaagent.jar</jvm-options> Regarding no load on flow map query: We see it could be that either agent have reporting issue OR transaction config for Servlet/ EJB/ auto discovery entries are disabled, Can you check below: 1) Under Configure -> Instrumentation -> Transacion detection screen, check if "app server" tier have Servlet and EJB both entry and auto discovery checkbox section are enabled, if using new config 2.0 view, edit "java auto discovery rule" and check above entry settings and enable checkbox if not enabed in UI and see how it goes. (refer sample section we are referring in attached view) 2) If 1) does not help share agent node logs folder for our review in this post we will suggest next steps, That is attach logs folder from <Controller_install_dir>/appserver/glassfish/domains/domain1/appagent/ <ver>/logs/Node1/ path Regards, Arun

Arun.Dasetty · ‎09-17-2018

Hi João Simas, If all three java app agent from target machine are trying to associate to particular application that is same value for application-name in three app agent config on that machine, if above is the case, try step b), hope that clarifies.

Arun.Dasetty · ‎09-15-2018

Hi João Simas, From servers main tab view we see few servers, but we do see no server in application level, as you are trying to associate without SIM enabled, can you confirm if there is app agent associated to same application that machine agent trying to associate in UI. If no app server agent, we need to provide app, tier and node name in addition to unique value for -Dappdynamics.agent.uniqueHostId= arg as part of machine agent startup settings, see if that clarifies and share logs if issue exists.

Arun.Dasetty · ‎09-13-2018

Hi Jeremiah, As of now there is no rest api for information point, we have few internal requests on similar scenaro as of now we have no target fix version to commit on targeted release version, Hope that answers.

Arun.Dasetty · ‎09-13-2018

Hi Narayana, Can you check if you are looking for below feature docs as part of db agent: https://docs.appdynamics.com/display/PRO45/Microsoft+SQL+Server+on+AWS+RDS+Permissions https://docs.appdynamics.com/display/PRO44/Monitor+SSL-enabled+PostgreSQL+on+Amazon+RDS https://docs.appdynamics.com/display/PRO44/Install+the+Database+Agent if not and if you are looking for monitoring app server agent see if using custom exit point to monitor from web app context helps as in sample section referred below, this way user can monitor calls to AWS RDS API as Backend metrics in BT context. We also support RDS from machien agent custom monitor as custom metrics as well, let us know if above information helps: https://www.appdynamics.com/community/exchange/extension/aws-rds-monitoring-extension/

Arun.Dasetty · ‎09-13-2018

Hi, We see information point monitors total time itself part of target class and method, however the total time includes time spend on sub calls for synchrnous calls only, as there could be some sub calls in your case that are async that is separate thread initiated whcih is not tracked as expected. However, we suggest to try BT on same API and method as we collect End-to-end response time including time spend on methods in async thread part of BT as referred in feature doc as part of business transaction detection as in below doc, also refer waterfall view to get end to end time in snapshot for total time that includes async time spent as well in UI: https://docs.appdynamics.com/display/PRO44/Asynchronous+Transaction+Demarcators OR define separate Information point on same sub thread initiated asynchrnously to track other API response time.

Date Registered	‎12-13-2012 08:40 PM
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