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Chitra.Lal · ‎05-22-2019

Hi Ramunas, This limitation is by design. For mobile apps we get only Country level location info. The location information for Mobile devices is found to be not very consistent, and hence it is not being reported by design. This is not a technical issue but more product philosophy. Mobile devices tend to have several proxy/NAT services between the device and our services. Because of this, devices can appear to be in different cities. We used to get many complaints about false information. Thank You, Chitra

Chitra.Lal · ‎05-22-2019

Hi Prasanth, Your problem looks more related to using automatic injection than using transaction correlation. To verify this, (1) you can disable transaction correlation and enable automatic injection and verify if the problem with application access occurs or not? (2) Next enable transaction correlation and disable automatic injection and agian verify if the problem with application access occurs or not? If my guess is right you should see issue in test case 1 and not in test case 2. Let me know in case you observe otherwise. If so this mostly happens due to incorrect placement of the js agent. Refer to the below link for more info: https://docs.appdynamics.com/display/PRO45/Injection+Problems#InjectionProblems-FixPageRenderingIssues And verify if you have any <META> tags before your adrum script in the page source code. Thank You, Chitra

Chitra.Lal · ‎05-22-2019

Hi Rashmi, This data isn't avialble by deafult; If you need, you can fetch the username for all the Real user transactions by collecting this info as custome user data and then this can then be seen in the page's browser snapshots. Refer to the belw doc link for more info and how to use this feature: https://docs.appdynamics.com/display/PRO45/Add+Custom+User+Data+to+a+Page+Browser+Snapshot Thank You, Chitra

Chitra.Lal · ‎01-14-2019

Hi Anjana, We do not show this level of granulatity as of now, but its in the roadmap for future releases. As of now you can see all the pages that the user accesses, all resources that were loaded as part of that page, the touch events of that page for whatever options he accessed and post load events as you can see in the below image: Thank You, Chitra

Chitra.Lal · ‎10-23-2018

Hi Harsh, Yes it should work with chrome. Though we do not have docs for the official support on this as of now, but we have seen it working for customers on chrome. FF I am not sure, but you can give a try. Thank You, Chitra

Chitra.Lal · ‎10-23-2018

Hi Sangeetha, Please find answer to your queries below: Reg 1. No we can not omit certain api calls from a page, if you istrument any page with js agent, all the internal calls will be monitored. If those api calls are being made in a different page than the main page, then you can skip injecting the JS code in that second page to omit these calls, but not otherwise. Reg 2. What is the version of js agent that you are using? Ideally the End User Response Time (EURT) in modern browsers, those that support NavTiming, is calculated from the navigationStart to the loadEventEnd . Similarly, for older browsers, those which don't support NavTiming, the End User Response Time (PLT) is calculated from the writing of the starttime cookie on the previous page to the onload event. So for virtual pages, its more closely calculated as: var perfData = window.performance.timing; var pageLoadTime = perfData.loadEventEnd - perfData.navigationStart; Hope this clarifies. Let me know in case that does not help. Thank You, Chitra

Chitra.Lal · ‎10-23-2018

Hi Ramesh, Could you please tell me what is ther version of controller and ios agent that you are using? ANR is generated when UI does not respond for 2 or more seconds, : https://docs.appdynamics.com/display/PRO45/Mobile+Sessions#MobileSessions-anr So if you are on version 4.5; we have an option to configure the ANR threashold, so you can try increasing it and see if that helps. But before that can you please share the entire crash file so that we can see what is the main thread crashing? Thank You, Chitra

Chitra.Lal · ‎10-23-2018

Hi Harshvardhan Are you using IE browser? Because if so, Window popup monitoring is not supported for IE in synthetics. We currently do not support window.open() popups in IE which is why your script might be failing; Thank You, Chitra

Chitra.Lal · ‎10-03-2018

Issue What should I do if my EUM Server is unable to start because of below error? Error Starting EUM Processor Server | com.google.inject. CreationException: Unable to create injector, see the following errors: Error in custom provider, com.singularity.ee.util. security.credentialstore. exception. CryptoOperationFailureExceptio n: Failed to decrypt: Illegal key size or default parameters Error in custom provider, com.singularity.ee.util.security.credentialstore.exception.CryptoOperationFailureException: Failed to decrypt: Input length must be multiple of 16 when decrypting with padded cipher..... Cause And Solution This error is mostly seen post-upgrade or during upgrades, which stops the EUM upgrade/startup or login process. This usually happens when encrypted/obfuscated values in the eum.properties are incorrect. I n order to fix this, edit your eum.properties file with the properties below and restart your EUM server 1. Change onprem. useEncryptedCredentials=true to false --> onprem. useEncryptedCredentials=false 2. Set the password in plaintext for the below properties: onprem.dbPassword=<<plaintext passowrd>> onprem.credentialKey=<<plaintext passowrd>> 3. If the upgrade was from 4.0 to 4.5, you might also have to update the password in <eum_server_home>/ eum-processor/bin/liquidbase. properties for the password property. 4. Restart the EUM server. If, however, you cannot use the plaintext passwords and you need to use encrypted passwords, you will need to regenerate the encrypted key for the the database password and obfuscated keys for the credential key. Then, update the eum.properties file and restart the EUM Server. The database password may not be decipherable using the key in use. You can follow the steps below to complete this for this process: 1. Generate a new credential store: bin/eum-credential-key.sh generate_ks -storepass <store_password> 2. Generate a new obfuscated password for the credential store: bin/eum-credential-key.sh obfuscate -plaintext <store_password> 3. Generate a new database password: bin/eum-credential-key.sh encrypt -storepass <store_password> -plaintext <DB_password> 4 After this, modify the eum.properties file as: onprem.dbPassword=<<output of 3 above>> onprem.credentialKey=<<output of 2 above>> onprem. useEncryptedCredentials=true 5. Restart the EUM Server. For additional information on this change the credential keystore password for the EUM Database click here.

Chitra.Lal · ‎10-02-2018

Hi Sarahjohn, This will depend on which log file contains what data; For instance I would assume the Transaction log will contain info regarding your APM transaction bts but not sure what is specifically reported in the other two files. So if you want to use log analytics to extract these log files you can do so and set monitoring on all these files by creating appropriate source rules and then can get all the info you require to be reported in Analytics. Here is the doc link for more info on how to set log analytics up: https://docs.appdynamics.com/display/PRO45/Collect+Log+Analytics+Data https://docs.appdynamics.com/display/PRO45/Configure+Log+Analytics+Using+Source+Rules But if your requirement is only to get server health, performance, throughput, server utilization metrics, then the regular APM agent monitoring itself gives you these metrics. Take a look at the screenshot below Do let me know in case it doesn't meet your requirement. Thank you Chitra

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