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Ganesh.Magal · 06-28-2024

Kira,Based on the screen capture provided, can you try the below for: Enter fully qualified Class Names for Exceptions separated by:com.tradevan.isp.system.exception.GlobalException Remove the `.null` which you have configured towards the end. Let us...

Ganesh.Magal · 04-10-2024

Hi Tony,Based on the first screen capture, the javaagent node is not reporting to the controller (it's showing 0% for status) and this is the reason it's not showing up in the dashboard. We will need to take a look at the logs to understand the reaso...

Ganesh.Magal · 04-03-2023

HTTP errors can be ignored: To exclude a return code add them to the error detection list by creating a custom error code range and then disabling that error code by clearing its Enabled checkbox. This in effect excludes the error code as an error in...

Ganesh.Magal · 01-26-2023

The snapshot will be captured but it will not mark it as error snapshot. When you configure an exception to be ignored, the agent detects the exception, increments the exception count, and displays the exception in Exceptions lists in the UI, but the...

Ganesh.Magal · 12-21-2022

Santosh - this will need more detailed analysis. Could you please file a support ticket with the below information: open the error snapshot, click on error details and take a screen capture and attach that there.The above configured ignore exception ...

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