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Hugo.Torres · ‎03-31-2020

Hi, Do you know how I can reschedule an instructor -lead session at AppDynamics University? I can't find the available option to re-schedule it? Thanks. Best Regards.

Hugo.Torres · ‎02-27-2020

Hi Allan, Thank you again for all your support. I get it, the weird thing is that according to system status page, it has been in paused status since February 17 @ 12:00 AM, it seems a long time for a maintenance window (around 10 days). Any other suggest? Thank you again and sorry for so many questions. Best Regards.

Hugo.Torres · ‎02-26-2020

Hi Allan, Thank you. I followed your recommendation, upgrade the Machine Agent then I got the Machine agent installed successfully message and at the log file as well, also checking logs I see following: [extension-scheduler-pool-6] 26 Feb 2020 18:04:38,227 INFO ServersDataCollector - Started servers data collector - DataCollectorConfig(samplingInterval=3000, componentNames=[volumes, cpus, memory, partitions]), so it looks like agent is reporting metrics to Controller; however at the controller I do not see any data neither basic but I realized two things: 1.Controller Status is paused because " Currently Undergoing Maintenance." since I am using SaaS model, can I reactive the Controller by my own? 2. At AppDynamics agents -> Details section machine agent status keeps in initializing, do you know if that is ok?, I guess status should be started or initialized, I mean concluded not in progress. Those look like reasons because I am not getting any metric.? Any help will be very appreciated. Best Regards. Hugo Torres.

Hugo.Torres · ‎02-26-2020

Hi Allan, Hope you are doing great. Thanks for responding and your support. I am using Controller (SaaS) version 4.5.16.2252 and the machine agent is v4.4.3, so I need to upgrade to v4.5.18.2430, I will follow your recommendation. Thanks. Best Regards.

Hugo.Torres · ‎02-24-2020

HI Jonathan Hope you are ok Thanks for replying, I appreciate it I followed your recommendations and this is what is happening, I never get " Started AppDynamics Machine Agent Successfully" message and it does not show up in the logs file neither, but I take a look Controller is agent is there, however I do not see any reported basic or advance data. I turned off SElinux and Firewall for testing proposes but still the same thing. Any other suggestion, it will be more than welcome. Thank you. Best Regard. Hugo Torres.

Hugo.Torres · ‎02-19-2020

Hi This issue is about the machine agent installation. This is what is happening: I already installed the machine agent and got the " Started AppDynamics Machine Agent Successfully" message, however it looks like it is not reporting so I checked Agents on controller and it is over there, so I tried to make some troubleshooting taking a look at the machine agent status with ./appdynamics-machine-agent status command and I got this "appdynamics-machine-agent is stopped" As the second step I tried to restart it and then stop it again with ./appdynamics-machine-agent stop command and this is the output "Stopping appdynamics-machine-agent: [FAILED]" Is there any idea what is happening and how to fix it? I appreciate it. Thank you. Best Regards.

Hugo.Torres · ‎02-19-2020

Hi Ryan, Thank you so much for replying, Yes, it did, Best Regards.

Hugo.Torres · ‎02-19-2020

Hi, I am trying to use my Controller but I found that it is on PAUSE status, System Status xxxxxxxxxx2020021306300412.saas.appdynamics.com Current Status PAUSE since November 21 @ 12:00 AM Uptime 100 % Do you know how can it be activated? Thanks. Best Regards. Hugo Torres

Hugo.Torres · ‎02-17-2020

Hi, I wonder if you can help. I am installing a machine agent in Linux Server, but installation is not successful. I have the following error. ERROR StatusLogger No Log4j 2 configuration file found. Using default configuration (logging only errors to the console), or user programmatically provided configurations. Set system property 'log4j2.debug' to show Log4j 2 internal initialization logging. See https://logging.apache.org/log4j/2.x/manual/configuration.html for instructions on how to configure Log4j 2. Do you mind to provide some guidance to fix this? Thanks.

Date Registered	‎10-24-2019 03:28 PM
Date Last Visited	‎04-01-2020 12:09 AM
Total Messages Posted	9
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