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Hi Allan,   Thank you again for all your support. I get it, the weird thing is that according to system status page, it has been in paused status since February 17 @ 12:00 AM, it seems a long time for a maintenance window (around 10 days). Any other suggest? Thank you again and sorry for so many questions. Best Regards.       ... View more

Hi Allan,   Thank you. I followed your recommendation, upgrade the Machine Agent then I got the Machine agent installed successfully message and at the log file as well, also checking logs I see following: [extension-scheduler-pool-6] 26 Feb 2020 18:04:38,227 INFO ServersDataCollector - Started servers data collector - DataCollectorConfig(samplingInterval=3000, componentNames=[volumes, cpus, memory, partitions]), so it looks like agent is reporting metrics to Controller; however at the controller I do not see any data neither basic but I realized two things:   1.Controller Status is paused because " Currently Undergoing Maintenance." since I am using SaaS model, can I reactive the Controller by my own? 2. At AppDynamics agents -> Details section machine agent status keeps in initializing, do you know if that is ok?, I guess status should be started or initialized, I mean concluded not in progress.   Those look like reasons because I am not getting any metric.? Any help will  be very appreciated. Best Regards.               Hugo Torres.         ... View more

Hi Allan,   Hope you are doing great. Thanks for responding and your support. I am using Controller (SaaS) version  4.5.16.2252 and the machine agent  is v4.4.3, so  I need to upgrade to v4.5.18.2430, I will follow your recommendation. Thanks. Best Regards.         ... View more

HI Jonathan   Hope you are ok Thanks for replying, I appreciate it I followed your recommendations and this is what is happening, I never get " Started AppDynamics Machine Agent Successfully" message and it does not show up in the logs file neither, but I take a look Controller is agent is there, however I do not see any reported basic or advance data. I turned off SElinux and Firewall for testing proposes but still the same thing. Any other suggestion, it will be more than welcome. Thank you. Best Regard.        Hugo Torres.   ... View more

Hi Ryan,   Thank you so much for replying, Yes, it did,  Best Regards.     ... View more