Please provide us the debug logs for this issue as well as your config.yml and the value of the metric as you see on your jconsole. You can also file a support ticket at [Email redacted] and we can take this case forward through formal means.
Edit: This issue may be difficult for self-service. It's recommended you reach out to support for further help.
^ Edited by @Ryan.Paredez to remove an email address. Please do not share your or other email addresses for security and privacy reasons.
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