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Our Android agent references ConnectivityManager  for information on the device's connection. Sometimes this frameworks fail to return information, for a variety of reasons, all of which are beyond our control. For example: Some devices from specific vendors disallow access to the ConnectivityManager for security reasons and appear in device logs as "Access to ConnectivityManager is denied". There are android devices and versions where the ConnectivityManager is not available or does not work in certain hardware configurations. There are several documented cases of this, the specific Android error is "missing IConnectivityManager",  and appear in device logs as "Error determining connection type". Here,  "offline" means that connectivity was limited at the time the request was sent.   Hope this helps. ... View more