Discussion Feed

Hi James,   Before i answer your question, i would like to give you some technical information and then that explains your question   We have an option to zero fill metric values when there is no data reported for that metric. As you mentioned that the metric which you are using in metric expression calculation  to plot on dashboard has some times no data reported and in those cases, you see calculation failures.   To avoid it, you could give a try of this option to fill the no data values with zero when that metric doesn't get any values reported.     Steps for making those changes   1) Take a backup of domain.xml file located under <controller-install-dir>/appserver/glassfish/domains/domain1/config/   2) Stop controller appserver as shown here   Navigate to <controller-install-dir>/bin   For windows   controller.bat stop-appserver   For Linux   ./controller.sh stop-appserver   3) Please ensure that appserver is stopped using ps -ef |grep "java"   4) Once controller appserver is stopped, go to domain.xml file located under <controller-install-dir>/appserver/glassfish/domains/domain1/config/   add    <jvm-options>-Ddisable.zero.fill=false</jvm-options>   along with other JVM options   5) Restart controller appserver as shown here   For windows   controller.bat start-appserver   For Linux   ./controller.sh start-appserver   Wait for 10-15 mins for appserver to start and then check the behavior. You expect to see zero filled values for no data reported for metrics.   Thanks Rajesh ... View more

Hi Jayaram,   The BCIFixer is enabled by default and will run after 2 minutes of the agent start, and will run every 5 minutes.   Each time the BCIFixer runs, it only checks the newly loaded classes (multiple inherited classes which are not loaded during class load time), and ignores the rest. If any rules (POJO, Information point, Data gatherer) have changed, all classes are checked   A node property named "evaluate-runtime-bci-rules" can be set to control the behavior off - BCIFixer will not run anymore on - BCIFixer is rescheduled to run every 5 minutes <any other value> - If different from the previous value, will run BCIFixer one time.   bcirules.xml is updated at regular intervals with newly discovered classes and agent accordingly instruments them.   Please let me know if this answers your query.   Thanks Rajesh ... View more

Hi,   Could you please try the option listed here   A) Please remove the java agent configurations where ever you have configured and follow the steps listed here   The user under which the JVM runs must have write privileges to the conf and logs directories in the Java Agent home. To achieve this, you can install the agent as the same user that owns the JVM or as an administrator on the host machine. The other contents of the agent directory can be restricted to read only access.    To attach the agent to the JVM, follow these steps:  Determine the PID of the JVM to which you want to attach. For example, on Linux, use: ps -A | grep java On Windows, use:  jps -l Run the following command, replacing the placeholders for the path to the tools.jar file in your JDK, path to the AppDynamics Java Agent home directory, and the JVM process ID with values appropriate for your environment: java -Xbootclasspath/a:<path_to_jdk>/lib/tools.jar -jar /<agent_home>/javaagent.jar <jvm_process_id> Use the equivalent paths for Windows, including drive letter. The following shows an example with system output included: [appduser@my_centos6 ~]$ ps -A | grep java 6780 pts/1 00:00:04 java [appduser@my_centos6 ~]$ java -Xbootclasspath/a:/usr/java/jdk1.7.0_79/lib/tools.jar -jar /home/appduser/appagent/javaagent.jar 6780 Attaching to VM [6780] agent path >>>/home/appduser/appagent/javaagent.jar Thanks Rajesh ... View more

Hi Teja,   Can we close this case and track this issue as a part of zendesk ticket that you logged with case # 92293 to avoid handling similar issue across multiple channels.   Thanks Rajesh ... View more

Hi,   Limitations on SAAS controller are  1) You cannot allow custom actions to be executed. 2) You cannot make any changes to controller settings if this is a multi tenant account as other accounts are affected by any such changes. 3) Health Rule violations happens with respect to PST time zone as SAAS controllers are hosted in Data Centers in US.   Thanks Rajesh ... View more