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Ryan.Paredez
Community Manager

How do I find Accepted Solutions–or mark new ones?

When a Discussion Forum post is marked as Solved, you know its original question has an agreed solution. Community members can see that solved state and also navigate the thread right to the answer.

Because solution authors are credited for their contribution, the Accepted Solution feature also strengthens our Community’s engagement. Whether you’re receiving recognition for your own knowledge and helpfulness, or benefitting from someone else’s contribution, you’re also contributing to a vibrant dialogue and information exchange.

In this article…


 

How do I find an Accepted Solution?

Accepted Solutions are confirmed answers. They are flagged visually throughout the Community forums with a green checkmark.

Home page

The Community activity feed’s New Solution tab lists Accepted Solutions in order of the most recent

Accepted solutions are marked with a green checkmark on the Home page Activity Feed.Accepted solutions are marked with a green checkmark on the Home page Activity Feed.

Forum topic page

A green circle with a checkmark to the left of the post title

To review the post and its answer, click the post's title.
Forum topic post listings show the Accepted Solution indicator on the left.Forum topic post listings show the Accepted Solution indicator on the left.

Individual discussion

On the post page of a discussion with an Accepted Solution, you’ll see:

  • A green circle with a checkmark just below the title. This indicator also acts as a live link that will take you to the Solution
  • A green box surrounding the Accepted Solution

On the Discussion page, the Accepted Solution mark  is centered below the original post title. For the answer, click the circle or scroll down to the answer below, also marked with a green circle.On the Discussion page, the Accepted Solution mark is centered below the original post title. For the answer, click the circle or scroll down to the answer below, also marked with a green circle.

TIP |  To limit scrolling and get right to the answer, click the Go to solution button at the top of the original post— handy when the discussion thread is lengthy

A post’s answer — the Accepted Solution — with green circle indicators on the title, below the post, and around the answer.A post’s answer — the Accepted Solution — with green circle indicators on the title, below the post, and around the answer.

 

How do I mark a reply as an Accepted Solution?

Every post reply has an Accept as Solution button at the bottom, on the right side. If a reply answers your question, click it! Others will be able to find the solution more quickly when you identify a fix.
On a post response, click the Accept as Solution button if the entry answers your questionOn a post response, click the Accept as Solution button if the entry answers your question

Version history
Last update:
‎01-25-2023 05:01 PM
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