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02-01-2023 09:00 AM - edited 02-01-2023 12:10 PM
Though public interactions do the most to promote an active Community and improve available knowledge, sometimes a private conversation is preferable.
You can send and receive private messages with other Community members—including sharing posts, articles and threads. To access Private Messaging tools and features, you have to be signed in to the Community.
NOTE | Because any Community member can limit or opt out of private messaging, you may not be able to reach everyone using this method
When someone sends you a private message two kinds of automatic notifications are triggered:
You can send a private message within the Community in a few different ways:
NOTE | You need to be signed in to your Community account to be able read and send private messages
TIP | Don’t use the “@” symbol in the Send To field. Just begin typing the recipient name and choose from the resulting list.
NOTE| If one of the people you’re writing to has disabled their private messaging, their name will be removed from the field and they won’t receive a message
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