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Occasionally you'll want to review agent logs, perhaps to troubleshoot an agent that is experiencing connectivity issues. Rather than having to e.g. login to a VPN and ssh to the host/VM where the agent is running, you can download the logs right from the AppDynamics UI.
Navigate to the relevant Node detail page and select 'Agents'. Scroll to the Agent Operations section and click 'Request Agent Log Files':
The agent log files will be automatically zipped for convenience. When ready for download, simply click the disk icon to download via your browser:
Sorry to hear that. There could be a few different things going on to prevent the logs from being accessible. I'd check the size of agent logs that have been requested--very large log files or a log directory containing many log files can be too large to transfer successfully.
I'd also check the user requesting agent log files has the Agent Advanced Operation permission as described in: https://docs.appdynamics.com/appd/22.x/latest/en/application-monitoring/administer-app-server-agents....
If none of the above help, it may be necessary to increase the timeout period for the request. I recommend contacting AppDynamics Support for assistance with this task.