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I get "login failed" when I Launch AppDynamics

Doug.Paice
New Poster

Hi,

 

I can successfully log in to my account overview, however from there, when I click "Launch AppDynamics" (see image) I get taken to another login screen and I can't get further

 

takes me here

 

Looking through the forum I saw a ppst that said to go to  https://help.appdynamics.com/support but if I try that I get:

DougPaice_2-1651807323868.png

 

I tried resetting my password with "forgot password" but it didn't work. I got no email.

 

Looking at the debug console in chrome I see the request with this response:

 

Any help would be appreciated

 

Regards,

Doug

 

^ Post edited by @Ryan.Paredez to remove images that show the Controller name and URL. For security and privacy reasons, please do not share your Controller URL on the community forum.

4 REPLIES 4

Ryan.Paredez
Community Manager

Hi @Doug.Paice,

 

I'm on it! I'm going to share this with the Accounts team. I also wanted to let you know I removed most of the images you shared about for Privacy and Security reasons. As a note for the future, be sure to scrub out any sensitive info, such as your Controller URL from images or logs.

 

In the meantime, I also wanted to share this Article with you about why you got the Access Denied when trying to submit a Suppor ticket. https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-submit-a-Support-ticket-An-FAQ/ta-p/289...

 

[For internal use: L4A-19638]

 


Thanks,
Ryan, AppDynamics Community Manager



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Hi @Doug.Paice,

 

You should have received a password reset email. Please use that email to reset your password. Please let me know if you are able to log in successfully.

 


Thanks,
Ryan, AppDynamics Community Manager



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Thanks, I'm in now.

 

One thing that is a little odd: I tried to use my existing password, but the reset failed saying "you can't use the existing password" which I haven't seen before.

 

It wasn't a problem, I use a password manager so I just got it to create a new random one and it was fine.

 

Thanks again,

Doug

Hi @Doug.Paice,

 

Thanks for confirming you got access. I will share that feedback with the Accounts team.

 

 


Thanks,
Ryan, AppDynamics Community Manager



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